Enrique Franco

Enthusiast
DISC Type : i

Sales Backoffice Manager at MULTIVAC México

Mexico City Metropolitan Area

Overview

Enrique is a senior leader with over a decade of experience in the packaging and machinery industries, specializing in supply chain, logistics, and customer service. He currently manages Sales Backoffice Operations at MULTIVAC México, focusing on streamlining processes and enhancing customer experience. He holds an MBA from ENEB.

Based on his interests, Enrique appears to follow major technology and healthcare corporations, suggesting an appreciation for innovation in enterprise software and medical technology. He is focused on driving business performance and customer satisfaction through strategic operational improvements.

He is an expert in developing key performance indicators (KPIs) to manage and lead high-performing, cross-functional teams.

Personality Overview

Amiable & Agreeable

Story Driven

Non-Confrontational

Unlike D or C types, they are convinced more by stories and testimonials.  They are generally friendly, so be careful when relying on their word. They are more about building relationships than just cutting deals.

Topics They Care About

Supply Chain Optimization
His career is focused on leading logistics and supply chain operations, implementing efficient processes to streamline operations for international companies.
Customer Experience
Recognized for a strong ability to enhance the customer journey and ensure satisfaction through excellence in service and effective issue resolution.
Operational Efficiency
He has a proven track record of developing and implementing comprehensive strategies to ensure efficient management across sales, logistics, and customer service.

Media Appearances

Enrique has no verified media appearances

Work History

4-2017
Sales Backoffice Manager at MULTIVAC México
7-2016 - 4-2017
Sales Administration Coordinator at MULTIVAC México
10-2013 - 7-2016
Customer Service Representative (Packaging Materials) at MULTIVAC México
10-2013 - 9-2014
Customer Service Representative at TricorBraun

Education

10-2023 - 11-2024
Master of Business Administration - MBA from ENEB - Escuela de Negocios Europea de Barcelona

More Information

Social Presence :

Prographics :

Exp : 12 Location : Mexico City Metropolitan Area Job Level : Middle Designation : Sales Backoffice Manager at MULTIVAC México
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Insights For Selling To Enrique

During A Call Or A Meeting

DO's

  • Maintain high, positive energy and convey confidence
  • Speak from experience about success that the product has seen with other customers
  • Invite them for a lunch or a drink/coffee

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Avoid overloading them with too much information
  • Don’t ask too many questions in one go, weave them into the flow

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Enrique is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Enrique

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Enrique move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Enrique take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Enrique

Personality Compatibility


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