Eric Anderson in

Eric Anderson

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Principal Customer Success Manager | Strategic Accounts at Forter
📍 Brooklyn, New York, United States

Eric is a results-oriented B2B SaaS executive with over 14 years of experience leading Customer Success, Operations, and Product teams. He has a proven track record of scaling CS teams from the ground up and owning complex cross-functional initiatives. His colleagues describe him as hard-working, sharp, and multi-talented.

Outside of his tech career, Eric has a strong background in music, having studied Music Business at New York University and Jazz Studies at Temple University. This blend of creative and business education gives him a unique perspective in his professional roles.

Unique Fact: He was the first employee at the startup 501 Auctions (later GiveSmart), where he was the founding Customer Success Manager and Product Manager.

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Experience
15 Years
Current Role
Principal Customer Success Manager | Strategic Accounts
Job Level
Mid-senior
Location
Brooklyn, New York, United States
Personality Overview

How Eric shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Eric cares about

Customer Success Scaling
Has extensive experience scaling Customer Success teams from zero to one and leading strategy for major accounts at high-growth startups.
Digital Commerce
His current role at Forter focuses on strategic accounts in the e-commerce fraud prevention space, and he actively promotes industry events like #MRCVegas.
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Career

Work history

12-2024
Principal Customer Success Manager | Strategic Accounts
Forter
2-2023 - 11-2024
Head of Customer Success | Americas
Epidemic Sound
4-2020 - 2-2023
Director, Strategy & Operations
Momentive Software
5-2015 - 4-2020
Director, Customer Success
GiveSmart
2-2013 - 5-2015
Sr. Customer Success Manager; Product Manager
GiveSmart
In the press

Media appearances

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Education
2008 - 2012
Music Business
New York University
2007 - 2008
Jazz/Jazz Studies
Temple University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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