Eric Szafran is a veteran customer success executive with over 20 years of experience leading post-sales strategy and driving revenue growth. As the Senior Vice President of Customer Success at Dialpad, he leads the global customer base. His career includes senior leadership roles at RingCentral and ServiceSource, and he holds a BS from Lehigh University College of Business.
He has a proven track record of scaling global operations, notably launching and developing a high-performing Customer Success team in Manila.
Read the full overview →They are often friendly and nice, but can sometimes suprise you with their piercing questions They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions
Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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