Eric Szafran in

Eric Szafran

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Senior Vice President, Customer Success at Dialpad
📍 Denver, Colorado, United States

Eric Szafran is a veteran customer success executive with over 20 years of experience leading post-sales strategy and driving revenue growth. As the Senior Vice President of Customer Success at Dialpad, he leads the global customer base. His career includes senior leadership roles at RingCentral and ServiceSource, and he holds a BS from Lehigh University College of Business.

He has a proven track record of scaling global operations, notably launching and developing a high-performing Customer Success team in Manila.

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Experience
27 Years
Current Role
Senior Vice President, Customer Success
Job Level
Leadership
Location
Denver, Colorado, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Eric cares about

Customer Success Strategy
His entire career is focused on leading customer success, driving retention, and managing the customer lifecycle for major tech companies like Dialpad and RingCentral.
AI in CX
He is focused on delivering more "real Ai capabilities" to customers, indicating a professional interest in the application of artificial intelligence in customer experience.
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Career

Work history

10-2022
Senior Vice President, Customer Success
Dialpad
1-2018 - 9-2022
Vice President of Customer Success
RingCentral
1-2015 - 1-2018
Vice President of Customer Success
ServiceSource
3-2013 - 1-2015
Senior Director of Customer Success
ServiceSource
12-2011 - 3-2013
Senior Director, Client Delivery
ServiceSource
In the press

Media appearances

Eric Szafran - Senior Vice President, Customer Success at Dialpad | The Org. Featured in The Org
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Education
1990 - 1994
BS
Lehigh University College of Business
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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