Eric Szafran

Wildcard
DISC Type : cis

Senior Vice President, Customer Success at Dialpad

Denver, Colorado, United States

Overview

Eric has no verified overview

Personality Overview

ROI Driven

Friendly But Slow

Requires Proof

They are often friendly and nice, but can sometimes suprise you with their piercing questions  They typically tend to be late adopters even when they seem friendly and excited about what you have to sell They are unlikely to ever become strong champions even when the conversations are going well; you should focus on cultivating other champions

Topics They Care About

Eric has no verified topics they care about

Media Appearances

Eric has no verified media appearances

Work History

10-2022
Senior Vice President, Customer Success at Dialpad
1-2018 - 9-2022
Vice President of Customer Success at RingCentral
1-2015 - 1-2018
Vice President of Customer Success at ServiceSource
3-2013 - 1-2015
Senior Director of Customer Success at ServiceSource
12-2011 - 3-2013
Senior Director, Client Delivery at ServiceSource

Education

1990 - 1994
BS from Lehigh University College of Business

More Information

Social Presence :

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Exp : 27 Location : Denver, Colorado, United States Job Level : Leadership Designation : Senior Vice President, Customer Success at Dialpad
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Insights For Selling To Eric

During A Call Or A Meeting

DO's

  • Be prepared for a lot of questions, answer them objectively
  • Ask them questions to understand their needs better while staying affable
  • Help them realize that there is no personal risk in making this decision

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Avoid winging it with them particularly, answer a question only if you know the answer well
  • Do not sound overly eager, modulate your energy levels especially if you are generally enthusiastic

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eric is

  • Clear proof of product value matters to them, followed by others' testimonials and rapport.
  • Will you ever get a clear answer from Eric

  • They are likely to give you a clear answer without taking you around in circles. However, if you share a good relationship, they might not be so forthcoming.

Insights For Deal Planning

    How fast (or slow) will Eric move?

  • They like to perform full analysis and can take time to make any decision.
  • Can Eric take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Eric

Personality Compatibility


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