Eryn DeVaux

Evaluator
DISC Type : cds

Senior Customer Success Manager at Workiva

Ames, Iowa, United States

Overview

Eryn DeVaux is a Senior Customer Success Manager at Workiva with a history of progressive roles within the company, starting from an internship. She is a graduate of Iowa State Universitys Ivy College of Business, where she studied Management, and has built deep expertise in client relations and onboarding.

Eryn is proud of her companys culture and commitment to social responsibility. She actively participates in corporate volunteer initiatives, such as Workivas annual day of service, demonstrating a passion for giving back to the community.

Unique fact: Eryn has spent her entire professional career at Workiva, growing from an intern to a senior-level manager.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Success
Her career progression from client onboarding to Senior Customer Success Manager highlights a deep focus on ensuring long-term client value and satisfaction.
Corporate Philanthropy
She publicly celebrates her company's day of service and expresses pride in being part of an organization that encourages volunteering and community engagement.
Internal Career Growth
Having been promoted multiple times within Workiva since starting as an intern, she embodies a commitment to professional development within a single organization.

Media Appearances

Eryn has no verified media appearances

Work History

3-2024
Senior Customer Success Manager at Workiva
6-2022 - 3-2024
Customer Success Manager at Workiva
4-2021 - 6-2022
Client Onboarding Associate at Workiva
1-2020 - 4-2021
Client Onboarding Intern at Workiva
8-2019 - 1-2020
Student Accountant at Iowa State University

Education

2017 - 2020
Management from Iowa State University - Ivy College of Business

More Information

Social Presence :

Prographics :

Exp : N/A Location : Ames, Iowa, United States Job Level : N/A Designation : Senior Customer Success Manager at Workiva
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Insights For Selling To Eryn

During A Call Or A Meeting

DO's

  • Keep a professional, business-like approach; especially if you tend to get informal quickly
  • Showcase how you can impact results but also make sure that you share detailed information too
  • Be prepared for comments or questions that are critical of your product or your claims

DONT's

  • Avoid making strong statements, instead invite them to agree with you by asking them questions
  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Eryn is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Eryn

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Eryn move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Eryn take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Eryn

Personality Compatibility


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