Fabiano Salgado in

Fabiano Salgado

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Head of Customer Experience at will bank
📍 São Paulo, São Paulo, Brazil

Fabiano is an accomplished Head of Customer Experience with over 15 years of intrapreneurial experience at major Brazilian tech companies, including Unico Idtech and 99/Didi. A specialist in leadership and productivity with an MBA from Babson College, he is frequently described by colleagues as inspiring, innovative, and courageous.

He is a published author and TedX speaker who is deeply interested in modern leadership philosophies. Fabiano actively discusses complex concepts like antifragility and navigating the challenges of a rapidly changing world, applying these ideas to both personal growth and business management.

Fabiano co-authored one of Brazils first books on Customer Experience, compiling insights from 35 industry specialists.

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Experience
15 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Work Preference

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Priorities

Topics Fabiano cares about

Customer Experience Strategy
As a multi-award-winning Head of CX, he focuses on establishing market-leading strategies and leveraging customer KPIs for business growth at companies like Unico and will bank.
Intrapreneurial Leadership
He identifies as an intrapreneur and his posts frequently discuss leadership principles, such as antifragility and adapting to the modern 'FANI' world.
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Career

Work history

11-2024
Head of Customer Experience
will bank
8-2018
Head of Content & Teacher
Escola Conquer
6-2022 - 10-2024
Head of Support and Customer Experience
Unico IDTech
2-2021 - 5-2022
Senior Support and Customer Experience Manager
Nuvemshop
12-2019 - 1-2021
Senior Customer Experience Manager
99
In the press

Media appearances

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Education
2023 - 2023
Management Executive Program
College of Business - The University of Akron
2017 - 2017
MBA Executive Program
Babson College
2016 - 2017
Master of Business Administration (MBA)
FIAP
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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