Fariha Chaudry in

Fariha Chaudry

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Head of LillyDirect Specialty & LillyDirect Customer Support at Eli Lilly and Company
📍 Boston, Massachusetts, United States

Fariha Chaudry is an executive leader at Eli Lilly and Company, heading the LillyDirect Specialty and Customer Support teams. With expertise in AI-driven digital health and personalization technology, she focuses on transforming the patient experience. Her colleagues describe her as an organized, inclusive, and knowledgeable leader.

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Experience
11 Years
Current Role
Head of LillyDirect Specialty & LillyDirect Customer Support
Job Level
Mid-senior
Location
Boston, Massachusetts, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Fariha cares about

AI in Customer Support
A frequent speaker on using AI to translate customer support tickets into actionable insights and stories, most recently at the AI for Customer Support Summit.
Digital Health Innovation
Her current role at Eli Lilly and prior experience focus on developing and marketing innovative solutions in the digital health and pharmaceutical space.
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Career

Work history

8-2023
Head of LillyDirect Specialty & LillyDirect Customer Support
Eli Lilly and Company
10-2019 - 8-2023
Head of Global Brand Development-US Tempo Insights Platform
Eli Lilly and Company
3-2021 - 7-2025
Global Advisory Board member (The Women in Tech World Series)
Ascend Global Media
5-2019 - 9-2019
Partner, Product & Program Velocity
Digital Innovation, Inc.
9-2016 - 4-2019
Director, Technical Product/Program Management
athenahealth
In the press

Media appearances

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Education
MSc.
University of Birmingham
BSc.
PennWest California
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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