Felipe Amaral in

Felipe Amaral

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Account Director at Genesys
📍 São Paulo, São Paulo, Brazil

Felipe Amaral is an Account Director at Genesys, specializing in CX strategies for the Brazilian financial sector. An MBA graduate from FIA Business School, he leverages his expertise in AI and cloud solutions to enhance customer engagement. He is a recognized high-performer, evidenced by his recent promotion and a prestigious Presidents Club award.

Felipe was honored with the Genesys Presidents Club award, recognizing him as a top-performing sales professional within the company.

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Experience
16 Years
Current Role
Account Director
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

How Felipe shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Felipe cares about

AI in Customer Experience
He actively shares content on how AI-driven hyper-personalization is revolutionizing the customer experience to create unique and effective connections.
Cloud Contact Centers
His role focuses on helping financial sector companies transform their customer service by adopting Genesys's cloud-based, AI-powered solutions.
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Career

Work history

3-2024
Account Director
Genesys
4-2022 - 3-2024
Account Executive
Genesys
9-2019 - 4-2022
Key Account Manager
Mercado Eletrônico
8-2018 - 9-2019
Account Manager
OLITEL BRASIL S/A
2-2018 - 8-2018
Account Manager
Belltech
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2014 - 2015
Master of Business Administration (MBA)
FIA Business School
2008 - 2012
Bacharelado
Universidade Presbiteriana Mackenzie
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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