Felipe Amaral

Questioner
DISC Type : c

Account Director at Genesys

São Paulo, São Paulo, Brazil

Overview

Felipe Amaral is an Account Director at Genesys, specializing in CX strategies for the Brazilian financial sector. An MBA graduate from FIA Business School, he leverages his expertise in AI and cloud solutions to enhance customer engagement. He is a recognized high-performer, evidenced by his recent promotion and a prestigious Presidents Club award.



Felipe was honored with the Genesys Presidents Club award, recognizing him as a top-performing sales professional within the company.

Personality Overview

Cautious & Analytical

Price-Sensitive

Value Seeker

While they don't hesitate to ask questions, they are generally risk-averse and tend to be late adopters.  They generally do not appreciate an overfriendly approach and prefer to stay to-the-point. They are more likely than others to negotiate on pricing and terms.

Topics They Care About

AI in Customer Experience
He actively shares content on how AI-driven hyper-personalization is revolutionizing the customer experience to create unique and effective connections.
Cloud Contact Centers
His role focuses on helping financial sector companies transform their customer service by adopting Genesys's cloud-based, AI-powered solutions.
Financial Sector Innovation
He is dedicated to revolutionizing customer service strategies for companies within the Brazilian financial market, as demonstrated with clients like Youse Seguros.

Media Appearances

Felipe has no verified media appearances

Work History

3-2024
Account Director at Genesys
4-2022 - 3-2024
Account Executive at Genesys
9-2019 - 4-2022
Key Account Manager at Mercado Eletrônico
8-2018 - 9-2019
Account Manager at OLITEL BRASIL S/A
2-2018 - 8-2018
Account Manager at Belltech

Education

2014 - 2015
Master of Business Administration (MBA) from FIA Business School
2008 - 2012
Bacharelado from Universidade Presbiteriana Mackenzie

More Information

Social Presence :

Prographics :

Exp : 16 Location : São Paulo, São Paulo, Brazil Job Level : Mid-senior Designation : Account Director at Genesys
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Insights For Selling To Felipe

During A Call Or A Meeting

DO's

  • Share as much information as possible regarding your product
  • Tell them that you will come back if you don’t have a good answer for a question
  • Back up any claims with data and numbers

DONT's

  • Don’t overhype the product/pitch, keep it measured
  • Don’t try to be too friendly or informal with them
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Felipe is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Felipe

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Felipe move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Felipe take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Felipe

Personality Compatibility


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