Fernando Mercado in

Fernando Mercado

Critic · DISC type C
Subject Matter Expert - Engineer Level 2 at Infinite Computer Solutions
📍 Bogotá, Capital District, Colombia

Fernando is an experienced bilingual Technical Team Leader and Subject Matter Expert with an extensive background in telecommunications and IT. Holding an MBA from Universidad de Los Andes, he excels in optimizing service quality, enhancing team performance, and driving operational excellence.

He is committed to continuous professional development, having recently earned certifications in Data Science from IBM and Coursera. His early career involved contributing to a national project designed to expand internet connectivity to nearly all of Colombias municipalities, reflecting a passion for leveraging technology for broad social impact.

As an Operations Engineer, he independently implemented a remote support tool for countries lacking local engineers, ensuring 99. 9% uptime for key platforms.

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Current Role
Subject Matter Expert - Engineer Level 2
Location
Bogotá, Capital District, Colombia
Personality Overview

How Fernando shows up

Critic
Precise
Negotiator

They like to take decisions independently and do not seek others' support often. Unless the value is proven by data, they are unlikely to value fancy features. It is very likely that they will negotiate pricing or other important terms.

Priorities

Topics Fernando cares about

Operational Excellence
Focused on resolving service degradations and ensuring SLAs and KPIs to enhance work quality, efficiency, and customer satisfaction in his leadership roles.
Telecom Platform Management
Has deep experience managing core telecom platforms like SMSC, USSD, and VoiceMail, as well as administering hundreds of Linux, Solaris, and Windows servers for Telefónica.
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Career

Work history

3-2024 - 8-2025
Subject Matter Expert - Engineer Level 2
Infinite Computer Solutions
10-2021 - 10-2023
Operations Team Lead - Specialist - LATAM Region
Wavenet
3-2016 - 10-2021
Voice Platforms Professional
Telefónica Movistar Colombia
12-2012 - 4-2015
Operations Engineer
OnMobile
4-2012 - 6-2012
Crew Chief
Union Temporal Distel
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
8-2019 - 7-2021
Master of Business Administration - MBA
Universidad de Los Andes
2010 - 2011
Master’s Degree
Universidad del Norte
Social presence
in
Behavioral profile

DISC profile (public)

C

Calculativeness (C)

Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.

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