Fernando Mercado
Login to view DISC.Fernando is an experienced bilingual Technical Team Leader and Subject Matter Expert with an extensive background in telecommunications and IT. Holding an MBA from Universidad de Los Andes, he excels in optimizing service quality, enhancing team performance, and driving operational excellence.
He is committed to continuous professional development, having recently earned certifications in Data Science from IBM and Coursera. His early career involved contributing to a national project designed to expand internet connectivity to nearly all of Colombias municipalities, reflecting a passion for leveraging technology for broad social impact.
As an Operations Engineer, he independently implemented a remote support tool for countries lacking local engineers, ensuring 99. 9% uptime for key platforms.
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