Flavio Lima in

Flavio Lima

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Regional Dealer Network & Customer Experience Leader at Hyundai Motor Company
📍 Greater São Paulo Area, Brazil

Flavio Lima is an automotive industry leader with over 15 years of experience, currently managing Hyundais dealer network and customer experience across 40+ countries in Latin America. He specializes in dealer strategy, operational excellence, and performance optimization. He holds an MBA from Fundação Getulio Vargas.

Flavio is dedicated to continuous learning, holding certifications in AI productivity and personal branding. He actively engages in professional networking events to connect with other leaders and share insights on topics like customer experience and strategic thinking.

He was recently featured as a keynote speaker at the Experience Lab MeetUp, a prominent customer experience event.

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Experience
18 Years
Current Role
Regional Dealer Network & Customer Experience Leader
Job Level
Mid-senior
Location
Greater São Paulo Area, Brazil
Personality Overview

How Flavio shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Flavio cares about

Dealer Network Strategy
His primary role at Hyundai involves developing and expanding the passenger and commercial vehicle dealer networks across Central and South America.
Customer Experience
A core part of his title and focus. He was a keynote speaker at the Experience Lab MeetUp, a major CX-focused event.
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Career

Work history

5-2021
Regional Dealer Network & Customer Experience Leader
Hyundai Motor Company
9-2018 - 4-2021
LATAM Parts and Services Sales Manager (Importers)
Stellantis Latam
7-2017 - 8-2018
Leadership Program
Stellantis Latam
8-2016 - 8-2018
Sales Specialist (Export Operations Intercompany and Rest of Latam)
FCA Latam (Fiat Chrysler Automobiles)
8-2013 - 8-2016
Service & Parts consultant
FCA Latam (Fiat Chrysler Automobiles)
In the press

Media appearances

Latino Leaders November‑December (featuring Flavio Lima, Regional Dealer Network & Customer Experience Leader, Hyundai Motor Company). Featured in Issuu
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Education
1-2023 - 2-2023
Finances to non finance professionals
Saint Paul Escola de Negócios
2007 - 2010
Master of Business Administration (MBA)
FGV - Fundação Getulio Vargas
2009 - 2009
International Business
Faculdade de Estudos Administrativos de Minas Gerais - Fead
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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