Francis Naoum

Energizer
DISC Type : I

General Manager (Chapter Area Lead) Technology at Resolution Life Australasia

Greater Sydney Area, Australia

Overview

Francis Naoum is the Chief Technology Officer at Resolution Life Australasia, leading the organizations technology, data, and AI functions. With nearly 20 years of experience, he specializes in technology transformation within the wealth and insurance sectors. His background includes key roles at AMP and an early career in digital transformation consulting.

He has a proven record of driving large-scale change and played a pivotal role in major integration projects, such as the separation from AMP and the integration of AIAs Super and Investments business. His focus is on automation and modernizing core platforms to enhance operational efficiencies.

He is also the Chief Technology Officer for the Acenda Group, which was established after Nippon Life Insurance Company acquired Resolution Life.

Personality Overview

Full Of Energy

Relationship Oriented

Informal

They are not always early adopters but can be pursuaded by leveraging strong relationships.  They are people oriented, friendly and like creating new connections. They excel at seeing the bigger picture, and the long-term impact of their decisions.

Topics They Care About

Technology Transformation
His entire career is focused on technology transformation and portfolio management, especially in the financial services and insurance sectors.
AI and Data
As CTO at Resolution Life, he directly leads the organization's data and AI functions, making it a central part of his current role.
Platform Modernization
A key focus in his role has been on automation and the modernization of core platforms to drive efficiency and support business integrations.

Media Appearances

Francis has no verified media appearances

Work History

5-2021
General Manager (Chapter Area Lead) Technology at Resolution Life Australasia
7-2018 - 5-2021
Head of Technology, Advice at AMP
8-2016 - 7-2018
Head of Technology, Digital at AMP
4-2016 - 8-2016
Application Architect, Digital at AMP
2011 - 3-2016
Managing Consultant at IBM

Education

2002 - 2005
Bachelor of Engineering from University of Sydney

More Information

Social Presence :

Prographics :

Exp : 21 Location : Greater Sydney Area, Australia Job Level : Senior Designation : General Manager (Chapter Area Lead) Technology at Resolution Life Australasia
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Insights For Selling To Francis

During A Call Or A Meeting

DO's

  • Talk anecdotally about the customer experience that your product offers
  • Talk about their team and how your product will help them do things better and easier
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.

DONT's

  • Don’t be too formal, focus on building comfort and trust
  • Don’t be excessively objective, be a storyteller
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Francis is

  • Relationship and trust can be vital with them, sometimes more than anything else.
  • Will you ever get a clear answer from Francis

  • They are unlikely to say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Francis move?

  • They are not the fastest decision makers, their friendly approach can give false positive signals.
  • Can Francis take some risk or not?

  • They can take certain risks that are unlikely to have personal consequences.

You And Francis

Personality Compatibility


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