Frank Caruso

Examiner
DISC Type : cs

Production Manager at Phoenix Lithographing

Morrisville, Pennsylvania, United States

Overview

Frank Caruso is the Vice President of Production & Customer Service at Phoenix Lithographing, with a career dedicated to managing all aspects of print production. A graduate of the Rochester Institute of Technology, colleagues describe him as a professional and technologically forward-thinking leader focused on providing exceptional customer service and innovative solutions.


He is regarded for developing unique solutions that benefit his customers, fostering strong client loyalty and retention.

Personality Overview

Tough To Convince

Process Oriented

Status Quo Seeker

They tend to be clear about their needs and limitations and are unlikely to promise too much.  Being observant comes to them naturally. They are always well-planned and adopt a systematic approach.

Topics They Care About

Print Production
His entire career has been dedicated to managing the complete lifecycle of printing orders, from initial entry and scheduling to fulfillment and delivery.
Customer Relations
A core part of his role involves daily interaction with clients and account executives, ensuring their projects remain on schedule and meet expectations.
Printing Technology
Described as a "technologically forward thinker, " he focuses on offering unique and advanced solutions to benefit his clients' projects.

Media Appearances

Frank has no verified media appearances

Work History

7-2013
Production Manager at Phoenix Lithographing
9-2000 - 7-2013
Production Manager at AnyColor, Inc.
6-1986 - 8-2000
V.P. of Production at Interomni (Formerly International Lithographing)

Education

1982 - 1986
BS from Rochester Institute of Technology
Education details unavailable from Walt Whitman High School

More Information

Social Presence :

Prographics :

Exp : 39 Location : Morrisville, Pennsylvania, United States Job Level : Middle Designation : Production Manager at Phoenix Lithographing
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Insights For Selling To Frank

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Frank is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Frank

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Frank move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Frank take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Frank

Personality Compatibility


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