Gabriel Mandel in

Gabriel Mandel

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Head of Customer Experience at Ripio
📍 São Paulo, São Paulo, Brazil

Gabriel Mandel is the Head of Customer Experience at Ripio, leading CX transformation across Brazil, Argentina, and Uruguay. He has a proven track record of reducing support demand through automation and boosting NPS from 40 to 55. He holds an MBA from ESPM and is certified as a Manager Coach.

Gabriel was recognized as a WeWork Global Top Performer in 2018, ranking among the top 4 employees out of 200 in Brazil.

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Experience
16 Years
Current Role
Head of Customer Experience
Job Level
Mid-senior
Location
São Paulo, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gabriel cares about

AI-Driven CX
His headline highlights "AI-Driven CX," and he reduced recurring support tickets from 25k to 10k monthly through automation and process redesign.
CX Transformation
He leads customer experience transformation across multiple Latin American countries, focusing on scaling service operations while maintaining quality.
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Career

Work history

1-2025
Head of Customer Experience
Ripio
7-2023 - 1-2025
Head of Support
Ripio
6-2022 - 6-2023
CX Local Head – Brazil
Ripio
7-2019 - 6-2022
Business Manager
WeWork
5-2018 - 6-2019
Community Lead
WeWork
In the press

Media appearances

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Education
2012 - 2013
MBA
ESPM
2005 - 2008
Communications
Faculdade Cásper Líbero
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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