Gabriella Rego

Trailblazer
DISC Type : DI

Head of Customer Success & Growth at Marketplacer

United Kingdom

Overview

Gabriella Rego is the Head of Customer Success & Growth at Marketplacer, specializing in E-commerce and Digital Experience. A Kings College London graduate, she has a proven record of driving retention and growth. Colleagues and mentees describe her as dedicated, diligent, knowledgeable, and passionate.

Currently based in Porto, Portugal, Gabriella is fluent in Portuguese and has conversational skills in French and Spanish. She is passionate about empowering her teams to take ownership, stay curious, and build lasting relationships. Her nickname among colleagues is "Super Gabs. "

Unique fact: She has a BA in Portuguese Studies and now lives and works in Porto, Portugal.

Personality Overview

Informal

Values Relationships

Friendly But Fast

A combination of speed and relationship gets the best response from them.  They are not against taking risks and can make tough decisions when required.
 They are more likely to accept new and exciting technologies.

Topics They Care About

Online Marketplaces
Actively shares insights on marketplace strategy, such as leveraging search as a sales generator and debunking growth myths, through her "Marketplace Mondays" posts.
Customer Success
Leads a global program focused on building world-class customer support, fostering growth for clients, and driving retention through strong relationship-building.
Mentorship in Tech
Serves as a certified mentor for Women in MACH and is highly praised by former mentees for providing guidance and fostering professional development.

Media Appearances

Gabriella has no verified media appearances

Work History

1-2025
Head of Customer Success & Growth at Marketplacer
6-2023 - 1-2025
Manager, Customer Success - Northern Hemisphere at Marketplacer
1-2023 - 6-2023
Strategic Customer Success Manager at Marketplacer
9-2024 - 2-2025
Mentor/Mentee at MACH Alliance
1-2022 - 1-2023
Senior Enterprise Customer Success Manager at Adobe

Education

2009 - 2013
Bachelor of Arts (BA) from King's College London
2002 - 2009
2 A*'s from St Marks Catholic School

More Information

Social Presence :

Prographics :

Exp : 10 Location : United Kingdom Job Level : Mid-senior Designation : Head of Customer Success & Growth at Marketplacer
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Insights For Selling To Gabriella

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Help them visualize the impact of their decision
  • Use phrases like ‘your decision will’, ‘you will impact’ etc.

DONT's

  • Don't make any commitments that you might not be able to fulfill
  • Don’t hesitate from asking them how they truly feel about your product
  • Don’t hesitate from asking questions or pushing them, but take a friendly approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gabriella is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Gabriella

  • If they are not convinced, they will say no though in a friendly way.

Insights For Deal Planning

    How fast (or slow) will Gabriella move?

  • They can make decisions quickly if they develop trust in you and conviction in the product.
  • Can Gabriella take some risk or not?

  • If necessary, they will be ready to take risks.

You And Gabriella

Personality Compatibility


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