Vice President - Customer Success & Partnerships at DigitalXC
📍 Chennai, Tamil Nadu, India
Ganesh Kannan is the COO and Co-founder of DigitalXC, bringing nearly 25 years of leadership experience from the Information Technology and Life Sciences sectors. He specializes in creating digital service models and is responsible for customer success and strategic partnerships. He holds a B. Tech from Pondicherry University and has completed an advanced program at IIM, Calcutta.
His professional interests lie in management principles and business strategy, indicated by his following of publications like the Harvard Business Review and insights from McKinsey & Company.
He believes enterprise automation success hinges not on technology, but on the governance surrounding it.
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Experience
30 Years
Current Role
Vice President - Customer Success & Partnerships
Job Level
Senior
Location
Chennai, Tamil Nadu, India
Personality Overview
How Ganesh shows up
Fast But Analytical
Precise But Practical
Thorough Evaluator
They prefer to move quickly, and expect the same from others. They do not care very much about building rapport or relationships. They are less concerned about the product and more about its potential impact.
Priorities
Topics Ganesh cares about
Enterprise Automation
He has authored articles on enterprise automation, emphasizing that its success depends more on strong governance than on the technology itself.
Digital Service Delivery
As a co-founder of DigitalXC, he is a proponent of simplifying enterprise service consumption through self-service, 1-click ordering, and creating a consumer-grade user experience.
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Career
Work history
7-2017
Vice President - Customer Success & Partnerships
DigitalXC
11-2016 - 9-2017
Director & Head of APAC Markets, Life Sciences
Cognizant
7-2014 - 9-2017
Director - Life Sciences Practice
Cognizant
4-1998 - 6-2014
Senior Account Manager at Cognizant Technology Solutions
Cognizant
7-1995 - 4-1998
Software Engineer
CMC Ltd Chennai
In the press
Media appearances
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Calculativeness (C) reflects the degree to which a person is likely to be cautious, systematic and analytical. Those scoring high tend to emphasise quality and accuracy.
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