Gary Henry in

Gary Henry

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Vice President, Patient Line at University of Colorado Health Colorado
📍 Santee, California, United States

Gary Henry is a dedicated operations executive specializing in contact center strategy and continuous improvement. A graduate of San Diego State University, he has a long track record of transforming customer service operations in the healthcare sector. Colleagues describe him as genuine, dedicated, and a consummate professional with stellar ethics and vision.

He is known for creating positive and supportive work environments, often taking the time to publicly praise his team members for their contributions and going above and beyond. He also has an interest in major consumer and athletic brands like Amazon and Nike.

Unique fact: Gary holds six patents in the telecommunications field.

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Experience
36 Years
Current Role
Vice President, Patient Line
Location
Santee, California, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gary cares about

Patient Experience
As VP at University of Colorado Health, he established a new patient call center and implemented processes that improved patient satisfaction scores by 30%.
Contact Center Turnaround
He has extensive experience restructuring and advancing all aspects of call center operations for organizations like Zoom+, Kaiser Permanente, and University of Colorado Health.
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Career

Work history

9-2016 - 5-2023
Vice President, Patient Line
University of Colorado Health Colorado
3-2015 - 9-2016
Director, HUB
Zoom+
2-2010
Board Member
Eric Realty
10-2009 - 3-2015
Director of Regional Advice Nursing and Appointing Contact Center
Kaiser Foundation Health Plan
4-2008 - 9-2008
Consultant
EthicsPoint
In the press

Media appearances

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Education
1983 - 1986
Public Admin
San Diego State University
1980 - 1983
Associate’s Degree
San Diego Mesa College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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