Gary Henry

Inquirer
DISC Type : dc

Vice President, Patient Line at University of Colorado Health Colorado

Santee, California, United States

Overview

Gary Henry is a dedicated operations executive specializing in contact center strategy and continuous improvement. A graduate of San Diego State University, he has a long track record of transforming customer service operations in the healthcare sector. Colleagues describe him as genuine, dedicated, and a consummate professional with stellar ethics and vision.

He is known for creating positive and supportive work environments, often taking the time to publicly praise his team members for their contributions and going above and beyond. He also has an interest in major consumer and athletic brands like Amazon and Nike.

Unique fact: Gary holds six patents in the telecommunications field.

Personality Overview

ROI Conscious

Demanding

Hard To Convince

They respond well to confident salespeople.  They focus on objectivity in a pitch and pay little attention to bells and whistles. They don’t always try to control the conversation but neither do they like yielding it fully.

Topics They Care About

Patient Experience
As VP at University of Colorado Health, he established a new patient call center and implemented processes that improved patient satisfaction scores by 30%.
Contact Center Turnaround
He has extensive experience restructuring and advancing all aspects of call center operations for organizations like Zoom+, Kaiser Permanente, and University of Colorado Health.
Inspirational Leadership
Praised for his guidance and vision in recommendations, he is known for creating positive work environments and publicly recognizing his team's achievements.

Media Appearances

Gary has no verified media appearances

Work History

9-2016 - 5-2023
Vice President, Patient Line at University of Colorado Health Colorado
3-2015 - 9-2016
Director, HUB at Zoom+
2-2010
Board Member at Eric Realty
10-2009 - 3-2015
Director of Regional Advice Nursing and Appointing Contact Center at Kaiser Foundation Health Plan
4-2008 - 9-2008
Consultant at EthicsPoint

Education

1983 - 1986
Public Admin from San Diego State University
1980 - 1983
Associate’s Degree from San Diego Mesa College

More Information

Social Presence :

Prographics :

Exp : 36 Location : Santee, California, United States Job Level : N/A Designation : Vice President, Patient Line at University of Colorado Health Colorado
URL has been copied!

Insights For Selling To Gary

During A Call Or A Meeting

DO's

  • Be crisp while making the pitch
  • Make sure that they have the necessary authority, they could present false stature sometimes
  • Make sure that you you respond to any queries from them quickly

DONT's

  • Don’t expect them to change their mind quickly if they say no once
  • Refrain from asking too many questions
  • Don't try too hard to get friendly, let it happen with time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gary is

  • Confidence in the product plays an important role, followed by powerful testimonials.
  • Will you ever get a clear answer from Gary

  • They might hesitate a little, but they will say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Gary move?

  • Their decision making speed is somewhere in the middle.
  • Can Gary take some risk or not?

  • Once they have analyzed the pros and cons, they can take some risks.

You And Gary

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.