Gary Mance

Enthusiast
DISC Type : i

Vice President, Retail Contact Center at Wells Fargo

Midlothian, Virginia, United States

Overview

Gary is a seasoned Vice President at Wells Fargo, where he leads the companys largest retail contact center with over 300 employees. His career is marked by extensive experience in financial services and navigating major corporate mergers. He is a graduate of Washington College and is active in his community, having participated in Leadership Metro Richmond.

Personality Overview

Amiable & Agreeable

Consensus Focused

Optimistic

They are generally friendly, so be careful when relying on their word.  They are more about building relationships than just cutting deals. Unlike D or C types, they are convinced more by stories and testimonials.

Topics They Care About

Contact Center Leadership
Currently leads the largest retail contact center at Wells Fargo, managing a team of over 300 employees in Richmond.
Financial Services
Has a demonstrated history working in the financial services industry, holding various VP-level roles at Wells Fargo and its predecessors.
Navigating Mergers
His career includes tenures at First Union and Wachovia, giving him firsthand experience with large-scale corporate transitions.

Media Appearances

Wells Fargo Names Industry Leaders to Technology Organization. Featured in Wells Fargo Newsroom

See Now

Work History

5-2008
Vice President, Retail Contact Center at Wells Fargo
2000 - 2008
Vice President, Employee Financial Services at Wells Fargo
1997 - 2000
Senior Manager, Contact Center at Wells Fargo
1978 - 1997
Manager, Healthcare Customer Service at Travelers

Education

Bachelor's degree from Washington College
High School Diploma from Woodberry Forest School

More Information

Social Presence :

Prographics :

Exp : 48 Location : Midlothian, Virginia, United States Job Level : Senior Designation : Vice President, Retail Contact Center at Wells Fargo
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Insights For Selling To Gary

During A Call Or A Meeting

DO's

  • Ask them how their day is going or exchange some other pleasantries
  • Give them the opportunity to lead the conversation where possible
  • Compliment them about their personality if you get a chance

DONT's

  • Don’t push them for a direct ‘no’, take lack of ‘yes’ as ‘no’ after some time
  • Don’t be excessively objective, be like a storyteller with them
  • Don't be critical or challenge them openly, they can react defensively

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gary is

  • Relationships and rapport matter to them, but so does the value of the product.
  • Will you ever get a clear answer from Gary

  • They will hardly ever say a direct no.

Insights For Deal Planning

    How fast (or slow) will Gary move?

  • Even when they are constantly engaged, they do not reach decisions quickly.
  • Can Gary take some risk or not?

  • If it seems really necessary, they can take small risks.

You And Gary

Personality Compatibility


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