Gary Yorke in

Gary Yorke

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Member Board of Directors at Durham Community Health Centre
📍 Ajax, Ontario, Canada

Gary Yorke is a transformational executive with over 25 years of experience in the public sector, specializing in customer experience and large-scale operations. Educated at the University of Toronto, he is recognized for modernizing service delivery, notably by establishing the City of Torontos first enterprise-wide Customer Experience Division. People who have worked with him often describe him as strategic, innovative, and a visionary leader.

His personal time is dedicated to community and equity-focused initiatives. He serves as a board member for the Durham Community Health Centre, advancing equitable access to care, and for the Canadian Association of Black Journalists, supporting inclusive storytelling and media representation for Black journalists across Canada. His public posts emphasize empathy and faith.

He led the creation of the first municipal customer experience division of its kind in North America at the City of Toronto.

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Experience
15 Years
Current Role
Member Board of Directors
Job Level
Senior
Location
Ajax, Ontario, Canada
Personality Overview

How Gary shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gary cares about

CX Transformation
Established and led the City of Toronto's first enterprise Customer Experience Division, focusing on user-centric design and integrated service delivery across all channels.
Public Sector Innovation
Championed multiple modernization projects for the City of Toronto, including the implementation of Salesforce CRM to create data-rich, efficient, and transparent public services.
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Career

Work history

4-2025
Member Board of Directors
Durham Community Health Centre
11-2024
Member Board of Directors
Canadian Association of Black Journalists
1-2023
Executive Director, Customer Experience
City of Toronto
11-2014 - 1-2023
Director
City of Toronto
4-2010 - 11-2014
Director - Client Care and Vendor Management Quality and Performance
TCHC / Toronto Community Housing Corporation
In the press

Media appearances

Our Team - Durham Community Health Centre. Featured in Durham Community Health Centre (official website)
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Education
Industrial Relations
University of Toronto
Honours BA
ocs
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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