Gary Yorke

Captain
DISC Type : DS

Member Board of Directors at Durham Community Health Centre

Ajax, Ontario, Canada

Overview

Gary Yorke is a transformational executive with over 25 years of experience in the public sector, specializing in customer experience and large-scale operations. Educated at the University of Toronto, he is recognized for modernizing service delivery, notably by establishing the City of Torontos first enterprise-wide Customer Experience Division. People who have worked with him often describe him as strategic, innovative, and a visionary leader.

His personal time is dedicated to community and equity-focused initiatives. He serves as a board member for the Durham Community Health Centre, advancing equitable access to care, and for the Canadian Association of Black Journalists, supporting inclusive storytelling and media representation for Black journalists across Canada. His public posts emphasize empathy and faith.

He led the creation of the first municipal customer experience division of its kind in North America at the City of Toronto.

Personality Overview

Planner & Achiever

Decisive But Calm

Consummate Professional

They exhibit a rare combination of being result-oriented but patient at the same time.  They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

CX Transformation
Established and led the City of Toronto's first enterprise Customer Experience Division, focusing on user-centric design and integrated service delivery across all channels.
Public Sector Innovation
Championed multiple modernization projects for the City of Toronto, including the implementation of Salesforce CRM to create data-rich, efficient, and transparent public services.
Equitable Service Models
His work and board memberships consistently focus on ensuring equitable, compliant, and high-quality service delivery for diverse communities.

Media Appearances

Our Team - Durham Community Health Centre. Featured in Durham Community Health Centre (official website)

See Now

Work History

4-2025
Member Board of Directors at Durham Community Health Centre
11-2024
Member Board of Directors at Canadian Association of Black Journalists
1-2023
Executive Director, Customer Experience at City of Toronto
11-2014 - 1-2023
Director at City of Toronto
4-2010 - 11-2014
Director - Client Care and Vendor Management Quality and Performance at TCHC / Toronto Community Housing Corporation

Education

Industrial Relations from University of Toronto
Honours BA from ocs

More Information

Social Presence :

Prographics :

Exp : 15 Location : Ajax, Ontario, Canada Job Level : Senior Designation : Member Board of Directors at Durham Community Health Centre
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Insights For Selling To Gary

During A Call Or A Meeting

DO's

  • Come across as a trustworthy professional and be respectful, they usually know their game
  • Stick to your standard pitch and qualifying script, don't try to wing it
  • Suggest clear next steps with confidence, don't be vague or hesitant

DONT's

  • Don't go over them unless you are left with no other option
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them
  • Don't take their patience for granted, avoid long-winding sermons

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gary is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Gary

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Gary move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Gary take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Gary

Personality Compatibility


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