Gary Yorke in

Gary Yorke

Captain · DISC type DS
Member Board of Directors at Durham Community Health Centre
📍 Ajax, Ontario, Canada

Gary Yorke is a transformational executive with over 25 years of experience in the public sector, specializing in customer experience and large-scale operations. Educated at the University of Toronto, he is recognized for modernizing service delivery, notably by establishing the City of Torontos first enterprise-wide Customer Experience Division. People who have worked with him often describe him as strategic, innovative, and a visionary leader.

His personal time is dedicated to community and equity-focused initiatives. He serves as a board member for the Durham Community Health Centre, advancing equitable access to care, and for the Canadian Association of Black Journalists, supporting inclusive storytelling and media representation for Black journalists across Canada. His public posts emphasize empathy and faith.

He led the creation of the first municipal customer experience division of its kind in North America at the City of Toronto.

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Experience
15 Years
Current Role
Member Board of Directors
Job Level
Senior
Location
Ajax, Ontario, Canada
Personality Overview

How Gary shows up

Planner & Achiever
Decisive But Calm
Consummate Professional

They exhibit a rare combination of being result-oriented but patient at the same time. They might take some time to make their mind up but once they do, they don't change it easily. They are very professional in their approach and can weigh multiple perspectives together.

Priorities

Topics Gary cares about

CX Transformation
Established and led the City of Toronto's first enterprise Customer Experience Division, focusing on user-centric design and integrated service delivery across all channels.
Public Sector Innovation
Championed multiple modernization projects for the City of Toronto, including the implementation of Salesforce CRM to create data-rich, efficient, and transparent public services.
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Career

Work history

4-2025
Member Board of Directors
Durham Community Health Centre
11-2024
Member Board of Directors
Canadian Association of Black Journalists
1-2023
Executive Director, Customer Experience
City of Toronto
11-2014 - 1-2023
Director
City of Toronto
4-2010 - 11-2014
Director - Client Care and Vendor Management Quality and Performance
TCHC / Toronto Community Housing Corporation
In the press

Media appearances

Our Team - Durham Community Health Centre. Featured in Durham Community Health Centre (official website)
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Education
Industrial Relations
University of Toronto
Honours BA
ocs
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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