Gautam Kumar

Captain
DISC Type : DS

Director - Customer Success, Visa Commercial Solutions at Visa

Seattle, Washington, United States

Overview

Gautam is a customer experience and global payments leader, currently serving as a Director at Visa. His career spans leadership roles at Amazon, Block, and American Express, where he has consistently built and managed large, successful global teams. His expertise is backed by an executive education in Leadership Excellence from Harvard Business School. People who have worked with him describe him as strategic, energetic, and a passionate people leader.

Outside of his corporate roles, Gautam is an avid Lego builder and an ancient history buff. He is also passionate about continuous learning, recently completing training for the PMI Agile Certified Practitioner certification to enhance his project management skills.

Unique fact: He combines his expertise in complex global payment systems with a creative passion for building with Legos.

Personality Overview

Planner & Achiever

Dynamic But Sincere

Decisive But Calm

They exhibit a rare combination of being result-oriented but patient at the same time.  Reading between the lines and seeing beyond your words comes naturally to them. They are very professional in their approach and can weigh multiple perspectives together.

Topics They Care About

Customer Experience Strategy
A core theme throughout his career, leading global customer experience initiatives at Visa, Amazon, and Block to drive satisfaction and revenue growth.
Global Payment Ecosystems
He has extensive experience managing global payment operations and customer success within the complex payment ecosystems of Visa and Amazon.
Vendor and Partner Management
Managed over 6, 500 contractors at Cash App and led partner management at American Express, a skill highlighted in multiple recommendations.

Media Appearances

Gautam has no verified media appearances

Work History

9-2025
Director - Customer Success, Visa Commercial Solutions at Visa
6-2024 - 9-2025
Manager - Customer Service by Amazon at Amazon
5-2023 - 1-2024
Lead - Customer Success Strategy and Vendor Management @ Cash App at Block
7-2021 - 5-2023
Head of Customer Experience - Global Payment Operations at Amazon
2-2017 - 2021
Director - Operations and Partner Management at American Express

Education

Executive Education: Leadership Excellence from Harvard Business School
Master of Business Administration (MBA) from All India Management Association

More Information

Social Presence :

Prographics :

Exp : 25 Location : Seattle, Washington, United States Job Level : Mid-senior Designation : Director - Customer Success, Visa Commercial Solutions at Visa
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Insights For Selling To Gautam

During A Call Or A Meeting

DO's

  • Use phrases like 'your team deserves', 'best in class' etc.
  • Focus on the results that your product produces, expect some strategic questions in return
  • Ask them at the end if they see a strong value prop in your product; expect an honest answer

DONT's

  • Don't go over them unless you are left with no other option
  • Don't get into pricing discussions early on, steer conversation towards proven results
  • Don't focus too much on mutual contacts or bother about other stakeholders, focus on them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gautam is

  • Strong proof of impact and their conviction will matter the most, but they wouldn't want to act unilaterally either
  • Will you ever get a clear answer from Gautam

  • They will say no if they are not convinced but you will have to prompt them.

Insights For Deal Planning

    How fast (or slow) will Gautam move?

  • They will want to understand things well but can move fast once they have a clear picture.
  • Can Gautam take some risk or not?

  • They have good risk tolerance but are likely to think it through once or twice.

You And Gautam

Personality Compatibility


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