Gautam Kumar in

Gautam Kumar

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Director - Customer Success, Visa Commercial Solutions at Visa
📍 Seattle, Washington, United States

Gautam is a customer experience and global payments leader, currently serving as a Director at Visa. His career spans leadership roles at Amazon, Block, and American Express, where he has consistently built and managed large, successful global teams. His expertise is backed by an executive education in Leadership Excellence from Harvard Business School. People who have worked with him describe him as strategic, energetic, and a passionate people leader.

Outside of his corporate roles, Gautam is an avid Lego builder and an ancient history buff. He is also passionate about continuous learning, recently completing training for the PMI Agile Certified Practitioner certification to enhance his project management skills.

Unique fact: He combines his expertise in complex global payment systems with a creative passion for building with Legos.

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Experience
25 Years
Current Role
Director - Customer Success, Visa Commercial Solutions
Job Level
Mid-senior
Location
Seattle, Washington, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Gautam cares about

Customer Experience Strategy
A core theme throughout his career, leading global customer experience initiatives at Visa, Amazon, and Block to drive satisfaction and revenue growth.
Global Payment Ecosystems
He has extensive experience managing global payment operations and customer success within the complex payment ecosystems of Visa and Amazon.
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Career

Work history

9-2025
Director - Customer Success, Visa Commercial Solutions
Visa
6-2024 - 9-2025
Manager - Customer Service by Amazon
Amazon
5-2023 - 1-2024
Lead - Customer Success Strategy and Vendor Management @ Cash App
Block
7-2021 - 5-2023
Head of Customer Experience - Global Payment Operations
Amazon
2-2017 - 2021
Director - Operations and Partner Management
American Express
In the press

Media appearances

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Education
Executive Education: Leadership Excellence
Harvard Business School
Master of Business Administration (MBA)
All India Management Association
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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