Geeta Gupta (GG) in

Geeta Gupta (GG)

Enigma · DISC type DCI
CX Global Delivery Director, Digital Services at Foundever
📍 Atlanta Metropolitan Area, United States

Geeta is a global executive specializing in AI-driven Customer Experience (CX) and Contact Center as a Service (CCaaS) transformations for Fortune 500 companies. She has a proven track record leading complex, multi-region modernization projects. People who have worked with her describe her as professional, knowledgeable, and a great mentor.

Outside of her corporate leadership roles, Geeta is an avid runner, having completed multiple 5K and 10K races, including the Atlanta Journal-Constitution Peachtree Road Race. She reflects on the importance of self-care and personal well-being, viewing it as essential for both professional and personal success.

Unique fact: Geeta draws a parallel between the precision required for making Indian bread (roti) and the process of building effective AI at scale.

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Experience
1 Years
Current Role
CX Global Delivery Director, Digital Services
Job Level
Mid-senior
Location
Atlanta Metropolitan Area, United States
Personality Overview

How Geeta shows up

Persuasive & Assertive
Fast Follower
Friendly Yet Blunt

They are likely to ask many questions and look heavily for supporting proof as well as information. They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing

Priorities

Topics Geeta cares about

AI-driven CX
Her entire professional focus is on leveraging AI to innovate customer experience and she frequently posts about its transformative impact on the industry.
CCaaS Modernization
A core strength and key focus of her work, leading enterprise-scale cloud contact center migrations and digital transformations for global clients.
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Career

Work history

10-2025
CX Global Delivery Director, Digital Services
Foundever
6-2025 - 9-2025
CX Digital Services Delivery Director, AmeriPac
Foundever
Senior Director of Customer Service
Altium Packaging
North and South America Head of Customer Success, Support and PS
Vizrt
Global Customer Success Director
NICE Ltd
In the press

Media appearances

Geeta Gupta - CX Digital Services Delivery Director at Foundever | The Org. Featured in The Org
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Education
MS
Delhi University
BS
Delhi University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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