Gemma McLean

Pioneer
DISC Type : DSI

VP of Digital Sales at TTEC Digital

Greater Brisbane Area, Australia

Overview

Gemma McLean is the VP of Digital Sales at TTEC Digital, leading growth for the AWS portfolio across APAC. With over 10 years in EdTech and cloud at companies like Instructure and AWS, she specializes in modernizing customer experiences and driving large-scale digital transformations. Colleagues consistently describe her as energetic, visionary, and passionate.

Outside of work, Gemma is a parent who is actively engaged with the challenges of managing screentime and technology in family life. Her personality is often highlighted as a key strength, with peers calling her a warm, effervescent people-person and a true relationship builder who leaves a lasting positive impact on those she works with.

One colleague noted that if you could harness Gemmas energy, you could power a small city.

Personality Overview

Decisive But Friendly

Driven But Considerate

Dynamic But Sincere

They combine a unique set of diverse traits where they are fast and friendly but can slow down to be thorough when needed  They have the unique ability to win both love and respect from their team (or outsiders) If they are convinced, they can become very strong champions for your product

Topics They Care About

CX Modernization
Currently leads TTEC Digital's efforts to innovate customer experience using the AWS portfolio and Amazon Connect, turning contact centers into efficiency hubs.
K-12 Digital Transformation
As a former Regional Director at Instructure, she has deep expertise in helping K-12 schools and governments adopt technology to simplify learning and close equity gaps.
Public Sector Cloud
Her experience at AWS involved leading high-impact programs across public sector clients in healthcare, life sciences, and education, driving their journey to the cloud.

Media Appearances

Gemma has no verified media appearances

Work History

2-2026
VP of Digital Sales at TTEC Digital
9-2024 - 2-2026
Regional Director - K12 - APAC at Instructure
7-2020 - 9-2024
Supporting Public Sector clients and their Journey to the cloud. at Amazon Web Services (AWS) at Amazon Web Services (AWS)
2-2020 - 6-2020
Account Executive at Xref
3-2018 - 2-2020
Regional Director - QLD, NT, NZ & ACT. at Instructure

Education

1998 - 2001
Education details unavailable from Moruya High School
Certificate III Hospitality from Moruya Tafe NSW

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Brisbane Area, Australia Job Level : Senior Designation : VP of Digital Sales at TTEC Digital
URL has been copied!

Insights For Selling To Gemma

During A Call Or A Meeting

DO's

  • Ask them for a lunch or coffee once some rapport has been established
  • Keep your pitch focused on the impact but nurture the relationship too
  • Mostly stick to your standard pitch and qualifying script, but add some stories or anecdotes to it

DONT's

  • Avoid focusing only on the product or its ROI, keep building trust subtly
  • Don't lean very heavily into providing too much information, sharing whitepapers etc.
  • Don’t be very informal during the early interactions even if they are being so themselves

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gemma is

  • Nothing less than a strong combination of proof of results, relationship and high levels of professionalism is effective with them.
  • Will you ever get a clear answer from Gemma

  • They can say no while staying friendly, but can also be pursuaded to reconsider

Insights For Deal Planning

    How fast (or slow) will Gemma move?

  • They are generally fast movers and can take quick decisions
  • Can Gemma take some risk or not?

  • They have high risk-appetite but can get ahead of themselves once in a while. Observe carefully

You And Gemma

Personality Compatibility


Other TTEC Digital Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.