Gemma McLean in

Gemma McLean

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VP of Digital Sales at TTEC Digital
📍 Greater Brisbane Area, Australia

Gemma McLean is the VP of Digital Sales at TTEC Digital, leading growth for the AWS portfolio across APAC. With over 10 years in EdTech and cloud at companies like Instructure and AWS, she specializes in modernizing customer experiences and driving large-scale digital transformations. Colleagues consistently describe her as energetic, visionary, and passionate.

Outside of work, Gemma is a parent who is actively engaged with the challenges of managing screentime and technology in family life. Her personality is often highlighted as a key strength, with peers calling her a warm, effervescent people-person and a true relationship builder who leaves a lasting positive impact on those she works with.

One colleague noted that if you could harness Gemmas energy, you could power a small city.

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Experience
9 Years
Current Role
VP of Digital Sales
Job Level
Senior
Location
Greater Brisbane Area, Australia
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gemma cares about

CX Modernization
Currently leads TTEC Digital's efforts to innovate customer experience using the AWS portfolio and Amazon Connect, turning contact centers into efficiency hubs.
K-12 Digital Transformation
As a former Regional Director at Instructure, she has deep expertise in helping K-12 schools and governments adopt technology to simplify learning and close equity gaps.
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Career

Work history

2-2026
VP of Digital Sales
TTEC Digital
9-2024 - 2-2026
Regional Director - K12 - APAC
Instructure
7-2020 - 9-2024
Supporting Public Sector clients and their Journey to the cloud. at Amazon Web Services (AWS)
Amazon Web Services (AWS)
2-2020 - 6-2020
Account Executive
Xref
3-2018 - 2-2020
Regional Director - QLD, NT, NZ & ACT.
Instructure
In the press

Media appearances

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Education
1998 - 2001
Education details unavailable
Moruya High School
Certificate III Hospitality
Moruya Tafe NSW
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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