Geraldo Torres in

Geraldo Torres

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Associate Director | CX Architecture & Digital Innovation at BTG Pactual
📍 São Paulo, Brazil

Geraldo is an Associate Director at BTG Pactual, specializing in Customer Experience Architecture and Digital Innovation. With certifications in Design Thinking and Lean Six Sigma, he leads strategies that merge operational efficiency and CX. Colleagues describe him as strategic, innovative, and creative, with strong leadership.

He recently attended the Salesforce Agentforce World Tour, focusing on the future of AI and CRM.

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Experience
13 Years
Current Role
Associate Director | CX Architecture & Digital Innovation
Job Level
Mid-senior
Location
São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
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Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Geraldo cares about

CX Architecture
Leads the architecture of CX solutions at BTG Pactual, focusing on integrating technology, security, and scalability for customer service operations.
AI in Customer Service
Demonstrates a keen interest in leveraging AI for CRM and customer experience, highlighted by his recent attendance at a Salesforce innovation event.
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Career

Work history

1-2025
Associate Director | CX Architecture & Digital Innovation
BTG Pactual
12-2023 - 12-2024
Associate Director | Customer Experience Operations
BTG Pactual
5-2021 - 12-2023
Customer Experience | SME
BTG Pactual
10-2017 - 4-2021
Consultor de Relacionamento e Experiência do Cliente
Claro Brasil
11-2016 - 10-2017
Coordenador de Backoffice
Neobpo
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2020 - 2021
MBA em Marketing e Iteligência de Mercado
Pós-graduação Unifacisa
2018 - 2018
Comportamento do Consumidor
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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