Ghulam Khan in

Ghulam Khan

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Customer Insights Manager at South Staffs Water
📍 Coventry, England, United Kingdom

Ghulam Khan is a Customer Insight Manager at South Staffs Water, specializing in data analysis with SQL, Snowflake, and Tableau. He focuses on creating dashboards for data-driven decisions and championing customer-centricity. Colleagues describe him as having immense drive and enthusiasm. He holds a degree in criminology from Coventry University.

He successfully transitioned from a background in criminology into a data analytics career focused on the utility and energy sectors.

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Experience
14 Years
Current Role
Customer Insights Manager
Job Level
Middle
Location
Coventry, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Ghulam cares about

Customer Centricity
Actively champions a customer-centric approach in his role and has experience leading on customer satisfaction and effort reporting to drive business improvements.
Data-Driven Decisions
Builds dashboards using tools like Tableau and Snowflake to translate complex customer trends and performance data into actionable insights for business leaders.
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Career

Work history

4-2024
Customer Insights Manager
South Staffs Water
7-2021 - 3-2024
MI Analyst
Shell Energy
11-2017 - 7-2021
Performance Analyst
Shell Energy
11-2016 - 11-2017
Complaints Representative
Shell Energy
2-2014 - 11-2016
Customer Service Representative
HSBC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
5-2022 - 5-2023
Professional Accreditation
The Forum : Virtual Course with Shell
2008 - 2011
criminology
Coventry University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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