Gilberto Araujo da Silva in

Gilberto Araujo da Silva

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Customer Care Manager IVECO & FPT at Iveco Brasil
📍 Sete Lagoas, Minas Gerais, Brasil, Brazil

Gilberto Araujo da Silva is a customer care leader with extensive experience at major automotive brands like IVECO and Toyota. Holding an engineering degree and two MBAs, he specializes in enhancing customer experience and managing technical support teams. People often describe him as analytical, dedicated, and resilient, with a focus on people development.

Outside of work, Gilberto is interested in personal development, holding certifications in mindfulness and overcoming procrastination. He also shows a keen interest in science and technology, following organizations like NASA. This suggests a personality that values both introspection and ambitious exploration.

During his engineering studies at Universidade Paulista, he developed and built a Wankel rotary engine from project to execution.

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Experience
20 Years
Current Role
Customer Care Manager IVECO & FPT
Job Level
Middle
Location
Sete Lagoas, Minas Gerais, Brasil, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Gilberto cares about

Customer Experience
His entire career is focused on improving customer satisfaction and experience, aiming to provide the shortest vehicle downtime and best support for IVECO and FPT clients.
Team Leadership
He manages multidisciplinary teams and focuses on people development. His certifications include "Management of Customer Service Teams" and "Management for New Managers. "
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Career

Work history

1-2022
Customer Care Manager IVECO & FPT
Iveco Brasil
1-2020 - 12-2021
Customer Care Coordinator
CNH Indutrial
6-2017 - 11-2019
Engineering Services Supervisor for Recall
Toyota do Brasil
1-2015 - 5-2017
Customer Care Supervisor | Back Office Supervisor
Toyota do Brasil
3-2008 - 12-2014
Senior Engineer | Customer Care Advisor
Toyota do Brasil
In the press

Media appearances

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Education
6-2023 - 12-2024
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
2011 - 2013
MBA
B.I. International
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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