Gill Marchbank

Examiner
DISC Type : cs

Co-Founder & CEO at ResQ Limited

Kingston Upon Hull, England, United Kingdom

Overview

Gill Marchbank is the Co-Founder and CEO of ResQ, an outsourced contact centre she established in 2006. With over two decades of industry experience and a background in Psychology from the University of Melbourne, she is passionate about creating career opportunities and fostering a world-class employee culture.

Outside of work, Gill is a mother to two girls and dedicates time to supporting their pursuits in athletics and competitive swimming. She is also deeply committed to her local community in Hull, focusing on creating jobs and ensuring her company contributes positively to the areas success.

She moved from Manchester to Melbourne, Australia as a child to provide her brother, who is profoundly deaf, access to better hearing technology.

Personality Overview

Status Quo Seeker

Process Oriented

Tough To Convince

They are always well-planned and adopt a systematic approach.  Being observant comes to them naturally. They tend to be clear about their needs and limitations and are unlikely to promise too much.

Topics They Care About

Employee Culture
Has driven ResQ to achieve a 'world-class company to work for' accreditation, emphasizing employee engagement, training, and internal promotion as keys to success.
Business Outsourcing
An expert with over 24 years of experience in the outsourced contact centre industry, focused on delivering sales, service, and retention for major brands.
Entrepreneurship
Co-founded ResQ in 2006 and has since grown it from a small operation into a major employer with over 2, 000 people across multiple UK locations.

Media Appearances

Gill has no verified media appearances

Work History

5-2005
Co-Founder & CEO at ResQ Limited
5-1998 - 3-2005
Senior Director of Operations at ICT Group
6-1994 - 9-1997
Manager at Salesforce Australia

Education

1990 - 1993
Bachelor of Science (B.Sc.) from University of Melbourne
1983 - 1989
Higher School Certificate from Camberwell High School

More Information

Social Presence :

Prographics :

Exp : 30 Location : Kingston Upon Hull, England, United Kingdom Job Level : Leadership Designation : Co-Founder & CEO at ResQ Limited
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Insights For Selling To Gill

During A Call Or A Meeting

DO's

  • Expect them to be slow and cautious, encourage them to ask more questions
  • Spend time addressing concerns around risk and change, they will have them even if they don't express them
  • First of all, focus on building their confidence by sharing examples, case studies etc.

DONT's

  • Don't push them too hard to make fast decisions, give them time
  • Avoid getting into storytelling mode, especially when they ask specific questions
  • Don't be very accepting if that is your natural style, stay firm

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gill is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Gill

  • Often, they don't say no, or keep going about it in circles.

Insights For Deal Planning

    How fast (or slow) will Gill move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Gill take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Gill

Personality Compatibility


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