Gina Nino Anton

Examiner
DISC Type : cs

Sub Gerente Customer Support at Prosegur

Peru

Overview

Gina is a customer support leader at Prosegur with extensive experience in collections, billing, customer experience, and credit management. Holding a Masters degree in Accounting and Financial Sciences, she has specialized in Customer Experience Management and is skilled in continuous process improvement.

Based on her activity, Gina is a vocal advocate for quality customer service, publicly engaging with brands to resolve issues. She also shows a potential interest in travel, having made inquiries with a travel agency online.

Unique fact: Gina has been formally recognized for her outstanding commitment and performance in her career.

Personality Overview

Tough To Convince

Unexpressive

Status Quo Seeker

They tend to have clarity about their needs and constraints, and are unlikely to over-promise.  They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are thorough and always follow a systematic approach.

Topics They Care About

Customer Experience
Her current role, education, and headline all center on customer support, claims, and CX. She is passionate about service quality, both professionally and personally.
Credit & Collections
A core area of her expertise, having held multiple management roles in collections, retention, and credit processes at Prosegur and DIRECTV.
Process Improvement
Her role at Prosegur explicitly includes "mejora continua" (continuous improvement), indicating a focus on optimizing operational efficiency and service delivery.

Media Appearances

Gina has no verified media appearances

Work History

5-2025
Sub Gerente Customer Support at Prosegur
11-2021 - 5-2025
Sub Gerente de Cobros y Retenciones at Prosegur
4-2020 - 10-2021
Sub Gerente de Créditos y Cobranzas at Prosegur
10-2013 - 10-2017
Coordinador de Recaudación y Cobranzas at DIRECTV Latin America
3-2008 - 9-2013
Analista de Recaudación at DIRECTV Latin America

Education

5-2023 - 10-2023
Programa Customer Experience Management from Pacífico Business School
5-2020 - 9-2021
Maestría en Ciencias Contables y Financieras from Universidad de San Martín de Porres

More Information

Social Presence :

Prographics :

Exp : 21 Location : Peru Job Level : N/A Designation : Sub Gerente Customer Support at Prosegur
URL has been copied!

Insights For Selling To Gina

During A Call Or A Meeting

DO's

  • First of all, focus on building their confidence by sharing examples, case studies etc.
  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't be very accepting if that is your natural style, stay firm
  • Don't rely on relationship building even if they act pleasantly
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Gina is

  • Adoption by others is very important to them, followed by confidence in ROI.
  • Will you ever get a clear answer from Gina

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Gina move?

  • They don't like to hasten, so their speed of decision-making may be slow.
  • Can Gina take some risk or not?

  • They have little willingness to take risks, and prefer making calculated decisions.

You And Gina

Personality Compatibility


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