Glen Winn in

Glen Winn

Planner · DISC type Sc
Virgin Media Ireland at 25 yrs 4 mos
📍 County Limerick, Ireland

Glen Winn is the Director of Service Operations at Virgin Media Ireland, where he leads high-performance teams. With a strong background in fraud and revenue assurance, he champions innovation by adopting tools like Celonis and UiPath. He is committed to lifelong learning and is currently enhancing his expertise through a postgraduate course in Strategic Leadership at the University of Limerick.

A dedicated professional, Glens focus is on continuous improvement and skill development. He has completed specialized training in diverse areas including Process Mining, IoT Security, and Talent Management, reflecting a passion for leveraging technology and effective leadership to drive business results.

Glen has pioneered the use of various software tools to create proactive, innovative solutions within his organization.

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Experience
6 Years
Current Role
Virgin Media Ireland
Job Level
Middle
Location
County Limerick, Ireland
Personality Overview

How Glen shows up

Analytical & Cautious
Overcautious
Inflexible

The only way to convince them is by showing them examples and ample proof. They are heavily focused on quality and prefer doing things the right way, even if it takes time. They are quite aware of their needs and limitations, so they are unlikely to over-promise.

Priorities

Topics Glen cares about

Process Intelligence
He has spoken at industry events like Celosphere about leveraging Celonis to simplify services, improve customer experiences, and drive greater efficiency in IT Service Management.
Strategic Leadership
Currently pursuing a postgraduate course in Strategic Leadership at the University of Limerick to build upon his experience leading teams in service operations and revenue assurance.
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Career

Work history

Virgin Media Ireland
25 yrs 4 mos
2-2015 - 10-2021
Head of Revenue Assurance and Fraud
Virgin Media
Fraud Manager
eircom
Consultant
FRAUD MANAGEMENT LIMITED
Fraud Manager
Securicor Cellular Services
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2017
Lean Six Sigma
University of Limerick
9-2023 - 5-2024
Postgraduate
University of Limerick
Social presence
in
Behavioral profile

DISC profile (public)

S

Steadiness (S)

Steadiness (S) reflects the degree to which a person is likely to focus on cooperation, support and taking everyone along. Those scoring high tend to be consistent and calm.

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