Graham R. Quinn

Judge
DISC Type : Dc

Director of IT, Department of Revenue at City of Philadelphia

Philadelphia, Pennsylvania, United States

Overview

Graham R. Quinn serves as the Director of IT for the City of Philadelphias Department of Revenue, leveraging a background in finance and strategy from Fortune 100 companies. He is recognized for leading large-scale digital transformations, including major Salesforce CRM implementations. People often describe him as innovative, customer-focused, and adept at simplifying complex technical challenges.

Outside of work, Graham is an avid mountain biker, a passion that aligns with his time earning a B. A. in Economics from the University of Colorado Boulder. He is driven by opportunities to make a positive impact on customers and his team within fast-moving business environments, and has a stated goal of networking for career opportunities.

Unique fact: Graham delivered a TEDx talk titled "Using emergencies to fuel innovation, " where he shared his philosophy on transforming crises into opportunities for progress in government.

Personality Overview

Objective Thinker

Fast But Wary

Demanding

They put a lot of effort into ensuring personal success.  They do not care very much about building rapport or relationships. They respond well to strong and respectful communication.

Topics They Care About

Public Sector Innovation
He has a track record of transforming government services, such as leading the modernization of the Philly311 contact center with a cloud-based Salesforce CRM system.
Data-Driven Government
Previously stated that leveraging data analytics to help the city make better decisions was his top priority as Executive Director of Philly311.
Customer Experience
Has a passion for serving customers and received the city's "Customer Engagement Award" for his work on the Philly311 mobile application.

Media Appearances

Graham has no verified media appearances

Work History

4-2023
Director of IT, Department of Revenue at City of Philadelphia
8-2018 - 3-2023
Executive Director - Philly311 at City of Philadelphia
3-2012 - 8-2018
CRM Project and Operations Manager - Philly311 at City of Philadelphia
Director of Client Service and Project Management at ListenLogic
Associate at Lincoln Financial Group

Education

2007 - 2009
MBA from The George Washington University School of Business
1998 - 2002
B.A. from University of Colorado Boulder

More Information

Social Presence :

Prographics :

Exp : 14 Location : Philadelphia, Pennsylvania, United States Job Level : Mid-senior Designation : Director of IT, Department of Revenue at City of Philadelphia
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Insights For Selling To Graham R.

During A Call Or A Meeting

DO's

  • Hold your ground without indulging in one-upmanship
  • Get to the point quickly instead of spending time doing small talk
  • Speak about competitive differentiation that your product offers

DONT's

  • Do not hesitate from asking counter questions, just avoid challenging their authority
  • Avoid being a storyteller and don’t try to oversell
  • Avoid being too verbose

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Graham R. is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Graham R.

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Graham R. move?

  • If convinced, they can reach decisions quite fast.
  • Can Graham R. take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Graham R.

Personality Compatibility


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