Greg Gotham

Evaluator
DISC Type : cds

Vice President, Sales and Client Success at Smart Software Solutions, Inc

Austin, Texas, United States

Overview

Greg Gotham is a leader in sales and customer success, with deep expertise in technology and customer experience (CX). A PMP and Six Sigma Black Belt, he has a history of driving significant growth, having increased sales by 50% in a previous role. He holds an MBA from St. Edwards University and a Bachelors from Michigan State University.

He is an active member of his professional community, serving as the Vice President for the BNI Circle of Trust chapter in Round Rock, Texas. Based on his education and location, he likely follows local sports, particularly teams from Michigan and the Austin area.

Unique fact: While at Dell, he managed the opening of seven international call centers across five different countries.

Personality Overview

Fast But Analytical

Thorough Evaluator

Hard To Convince

They focus on the results, but can still be quite procedural and analytical about how to get there  They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience (CX)
His career has been dedicated to customer advocacy, holding roles like "Voice of Customer Champion" and achieving a 30% average improvement in CX with a previous product launch.
Sales Leadership
As Vice President of Sales, he leads national strategy and has a proven record of increasing annual sales by 50% and improving lead conversion rates by 65%.
Go-to-Market Strategy
He successfully led the international market introduction for an innovative, patented customer experience software, launching with over 2, 000 users.

Media Appearances

Greg has no verified media appearances

Work History

3-2016
Vice President, Sales and Client Success at Smart Software Solutions, Inc
12-2013 - 3-2016
Vice President of Product Management at Zacoustic
2004 - 2013
Director, Customer Experience at Dell Inc.
2000 - 2004
International Call Center Strategy at Dell Inc.

Education

Bachelor's degree from Michigan State University - Eli Broad College of Business
MBA from St.Edward's University

More Information

Social Presence :

Prographics :

Exp : 26 Location : Austin, Texas, United States Job Level : Senior Designation : Vice President, Sales and Client Success at Smart Software Solutions, Inc
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Insights For Selling To Greg

During A Call Or A Meeting

DO's

  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Showcase how you can impact results but also make sure that you share detailed information too

DONT's

  • Avoid inviting them for any social interactions until you have built some rapport with them
  • Avoid too much small talk, just a few formal pleasantries should be fine
  • Avoid making strong statements, instead invite them to agree with you by asking them questions

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Greg is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Greg

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Greg move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Greg take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Greg

Personality Compatibility


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