Greg Thomas in

Greg Thomas

Commander · DISC type D
Managing Director at ContactOne, TalkOne and Telecoms Solutions Limited
📍 Gawcott, England, United Kingdom

Greg Thomas is a Managing Director with over 25 years of experience, specializing in leveraging AI and automation to enhance customer journeys for businesses. He focuses on omnichannel strategies for contact centers and integrating technologies like WhatsApp for Business. Colleagues describe him as insightful and a strong sales professional.

He is the director of multiple UK-based companies, including ContactOne, TalkOne, and Telecoms Solutions Limited.

Read the full overview →
Experience
36 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Gawcott, England, United Kingdom
Personality Overview

How Greg shows up

Decisive
Risk-Taker
Candid & Clear

They like to act fast and expect others to do the same. They are very proud of what they do. They respond better to strong and respectful interactions.

Priorities

Topics Greg cares about

AI in Customer Service
His expertise centers on applying AI and automation within the customer journey to improve contact center operations and the overall customer experience.
WhatsApp for Business
He shows significant recent interest in using WhatsApp's capabilities for business, especially in customer service, claims management, and sales engagement.
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Career

Work history

11-2010
Managing Director
ContactOne, TalkOne and Telecoms Solutions Limited
5-2010 - 10-2025
Managing Director
Mugen Communications Limited
3-2005 - 9-2010
Sales & Marketing Director
Invomo Limited
12-2003 - 2-2005
Country Manager
Nuance
9-2001 - 11-2003
Sales Director
Datapulse Limited
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
1983 - 1987
Education details unavailable
John Colet
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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