Greg Thomas in

Greg Thomas

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Managing Director at ContactOne, TalkOne and Telecoms Solutions Limited
📍 Gawcott, England, United Kingdom

Greg Thomas is a Managing Director with over 25 years of experience, specializing in leveraging AI and automation to enhance customer journeys for businesses. He focuses on omnichannel strategies for contact centers and integrating technologies like WhatsApp for Business. Colleagues describe him as insightful and a strong sales professional.

He is the director of multiple UK-based companies, including ContactOne, TalkOne, and Telecoms Solutions Limited.

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Experience
36 Years
Current Role
Managing Director
Job Level
Mid-senior
Location
Gawcott, England, United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Greg cares about

AI in Customer Service
His expertise centers on applying AI and automation within the customer journey to improve contact center operations and the overall customer experience.
WhatsApp for Business
He shows significant recent interest in using WhatsApp's capabilities for business, especially in customer service, claims management, and sales engagement.
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Career

Work history

11-2010
Managing Director
ContactOne, TalkOne and Telecoms Solutions Limited
5-2010 - 10-2025
Managing Director
Mugen Communications Limited
3-2005 - 9-2010
Sales & Marketing Director
Invomo Limited
12-2003 - 2-2005
Country Manager
Nuance
9-2001 - 11-2003
Sales Director
Datapulse Limited
In the press

Media appearances

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Education
1983 - 1987
Education details unavailable
John Colet
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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