Gretchen Kramer in

Gretchen Kramer

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Sr. Program Manager, Content Management + Strategy at Workday
📍 San Diego, California, United States

Gretchen Kramer is a Senior Program Manager for CX Enablement at Workday, specializing in content strategy and customer success. Her expertise spans program management, accessibility, and curriculum development. She holds a Master of Arts from The University of New Mexico.

She has a keen interest in user experience, working to finesse and restructure content to improve engagement. Her background includes writing, editing, and training, demonstrating a passion for clear and effective communication.

She co-authored and published the first edition of a web branding and style guide for the Albuquerque Public Schools website.

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Experience
6 Years
Current Role
Sr. Program Manager, Content Management + Strategy
Job Level
Middle
Location
San Diego, California, United States
Personality Overview

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Decision Approach
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Priorities

Topics Gretchen cares about

CX Enablement
Her current role focuses on creating and managing content strategies to support Customer Success Managers, directly impacting customer engagement and renewals.
AI Upskilling
She recently completed Workday's AI Masterclass, showing a proactive interest in leveling up her skills and applying AI within her role.
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Career

Work history

11-2021
Sr. Program Manager, Content Management + Strategy
Workday
3-2021 - 11-2021
Customer Success Content Manager @Workday
Robert Half
5-2020 - 3-2021
Lead Compliance Specialist
Waypoint Ventures LLC
10-2019 - 12-2020
Content Strategist Consultant
HGC Works LLC
4-2019 - 7-2019
Talent Investment + Culture Representative @KinderCare
Mathys+Potestio / The Creative Party®
In the press

Media appearances

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Education
Master of Arts (M.A.)
The University of New Mexico
Project Management Master Certificate
University of New Mexico - Continuing Education
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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