Hardik Sabharwal

Questioner
DISC Type : c

Lead Customer Success at GoKwik

Delhi, India

Overview

Hardik Sabharwal is a customer-centric leader at GoKwik, where he heads Customer Success for strategic accounts. With a background in enterprise sales at Shiprocket, he specializes in fostering strong client relationships to drive business growth and retention. His experience spans B2B account management and team leadership, supported by an MBA from Bharati Vidyapeeth.

He was recently promoted to his leadership role after a successful tenure as a Senior Customer Success Manager within the same team at GoKwik.

Personality Overview

Not Easily Convinced

Systematic

Value Seeker

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Enterprise Growth
His current role is focused on driving enterprise business growth and nurturing strategic accounts to ensure sustained success for key clients at GoKwik.
Strategic Account Management
His background includes managing key accounts at Shiprocket and GoKwik, focusing on retention, upselling, and building strong, revenue-generating client relationships.
Team Leadership
He has experience managing and training teams at previous companies like WedMeGood and guides his current team in fostering strong client relationships.

Media Appearances

Hardik has no verified media appearances

Work History

4-2024
Lead Customer Success at GoKwik
8-2023 - 3-2024
Senior Customer Success Manager - Enterprise Business & Strategic Accounts at GoKwik
8-2021 - 8-2023
Manager - Enterprise sales at Shiprocket
8-2020 - 8-2021
Senior Business Development Manager at WedMeGood
5-2018 - 7-2020
Lead - Venue Category at WedMeGood

Education

2013 - 2015
Master of Business Administration (M.B.A.) from Bharati Vidyapeeth
2009 - 2012
Bachelor’s Degree from A.I.H & T.M

More Information

Social Presence :

Prographics :

Exp : 10 Location : Delhi, India Job Level : N/A Designation : Lead Customer Success at GoKwik
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Insights For Selling To Hardik

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Tell them that you will come back if you don’t have a good answer for a question

DONT's

  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hardik is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Hardik

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Hardik move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Hardik take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Hardik

Personality Compatibility


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