Heather Caudill in

Heather Caudill

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Chief Customer Officer and Speaker at Move the Conversation
📍 Charlotte, North Carolina, United States

Heather Caudill is a customer success expert and speaker who founded Move the Conversation, a coaching practice. With over 25 years of experience in SaaS and FinTech, she specializes in leading teams through high-growth phases, from startup to IPO. She holds a Project Management Professional (PMP) certification and is described as a passionate, compassionate, and execution-focused leader.

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Experience
14 Years
Current Role
Chief Customer Officer and Speaker
Job Level
Leadership
Location
Charlotte, North Carolina, United States
Personality Overview

How Heather shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Heather cares about

Navigating Tough Conversations
She created the MOVE framework to help leaders and teams handle difficult conversations about performance, purpose, and change to drive growth.
Customer Success
Her career is built on leading customer experience, support, and success teams. She has a long history of scaling these functions from startup environments to large public companies.
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Career

Work history

6-2022
Chief Customer Officer and Speaker
Move the Conversation
10-2023 - 9-2025
Senior Vice President Operations
Procurement Partners
5-2023 - 8-2024
Advisor
Nimbello
8-2022 - 5-2023
Chief Operating Officer
Nimbello
8-2023 - 5-2024
Customer Success Advisor
Revuud
In the press

Media appearances

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Education
2015 - 2017
Master of Business Administration (MBA)
Jack Welch Management Institute
1988 - 1992
Bachelor of Arts
University of North Carolina at Charlotte
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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