Heather M. Costa, MPS, CBCP, CCRP

Questioner
DISC Type : c

Vice President at Women in CyberSecurity Healthcare (WiCyS Healthcare)

Akron, Ohio, United States

Overview

Heather M. Costa is the Director of Technology Resilience at Mayo Clinic, where she leads enterprise-wide recovery and continuity initiatives. With over two decades of experience at top institutions like the Cleveland Clinic, she is a recognized leader in cybersecurity, business resilience, and crisis management, holding CBCP and CCRP certifications.

Outside of her demanding professional life, Heather is a dedicated solo mother to five children. She channels her expertise and passion for mentorship into her role as Vice President for the Women in CyberSecurity (WiCyS) Healthcare Affiliate, actively fostering the next generation of cybersecurity leaders.

Interesting fact: Heather believes true organizational resilience means adapting to not just survive disruption, but to thrive in it and emerge better on the other side.

Personality Overview

Systematic

Value Seeker

Price-Sensitive

They prefer to analyze every situation thoroughly.
  They are more likely than others to negotiate on pricing and terms. They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.

Topics They Care About

Healthcare Resilience
Her entire career, particularly at Mayo Clinic and Cleveland Clinic, has focused on building integrated resilience programs that safeguard patient care against cyber and physical disruptions.
Cybersecurity Leadership
She is a frequent speaker and mentor who emphasizes that true resilience comes from leadership, people, and processes, not just technology.
Mentoring Women
Serves as Vice President and former Education Chair for the WiCyS Healthcare Affiliate, demonstrating a commitment to developing the next generation of female leaders in cybersecurity.

Media Appearances

Heather has no verified media appearances

Work History

5-2025
Vice President at Women in CyberSecurity Healthcare (WiCyS Healthcare)
5-2023 - 5-2025
Education Chair at Women in CyberSecurity Healthcare (WiCyS Healthcare)
5-2022
Director of Technology Resilience at Mayo Clinic
7-2021 - 5-2022
Manager Cybersecurity at Cleveland Clinic
7-2018 - 7-2021
Cybersecurity Team Lead at Cleveland Clinic

Education

2020 - 12-2021
Master's degree from Penn State World Campus
2016 - 2018
Bachelor of Science - BS from The University of Akron

More Information

Social Presence :

Prographics :

Exp : 19 Location : Akron, Ohio, United States Job Level : Senior Designation : Vice President at Women in CyberSecurity Healthcare (WiCyS Healthcare)
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Insights For Selling To Heather M.

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Back up any claims with data and numbers
  • Emphasise more on facts and measurable benefits

DONT's

  • Avoid rushing them, be polite and patient
  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Don’t try to be too friendly or informal with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather M. is

  • Confidence that the product provides ROI, effective pricing and process adherence matter the most to them.

  • Will you ever get a clear answer from Heather M.

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Heather M. move?

  • They can move at a reasonable pace while making their decisions if they have the necessary information.

  • Can Heather M. take some risk or not?

  • They can take risk if they are convinced that they have analyzed the circumstances well.


You And Heather M.

Personality Compatibility


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