Heather M. Costa, MPS, CBCP, CCRP in

Heather M. Costa, MPS, CBCP, CCRP

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Vice President at Women in CyberSecurity Healthcare (WiCyS Healthcare)
📍 Akron, Ohio, United States

Heather M. Costa is the Director of Technology Resilience at Mayo Clinic, where she leads enterprise-wide recovery and continuity initiatives. With over two decades of experience at top institutions like the Cleveland Clinic, she is a recognized leader in cybersecurity, business resilience, and crisis management, holding CBCP and CCRP certifications.

Outside of her demanding professional life, Heather is a dedicated solo mother to five children. She channels her expertise and passion for mentorship into her role as Vice President for the Women in CyberSecurity (WiCyS) Healthcare Affiliate, actively fostering the next generation of cybersecurity leaders.

Interesting fact: Heather believes true organizational resilience means adapting to not just survive disruption, but to thrive in it and emerge better on the other side.

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Experience
19 Years
Current Role
Vice President
Job Level
Senior
Location
Akron, Ohio, United States
Personality Overview

How Heather shows up

Communication Style
Decision Approach
Work Preference

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Priorities

Topics Heather cares about

Healthcare Resilience
Her entire career, particularly at Mayo Clinic and Cleveland Clinic, has focused on building integrated resilience programs that safeguard patient care against cyber and physical disruptions.
Cybersecurity Leadership
She is a frequent speaker and mentor who emphasizes that true resilience comes from leadership, people, and processes, not just technology.
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Career

Work history

5-2025
Vice President
Women in CyberSecurity Healthcare (WiCyS Healthcare)
5-2023 - 5-2025
Education Chair
Women in CyberSecurity Healthcare (WiCyS Healthcare)
5-2022
Director of Technology Resilience
Mayo Clinic
7-2021 - 5-2022
Manager Cybersecurity
Cleveland Clinic
7-2018 - 7-2021
Cybersecurity Team Lead
Cleveland Clinic
In the press

Media appearances

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Education
2020 - 12-2021
Master's degree
Penn State World Campus
2016 - 2018
Bachelor of Science - BS
The University of Akron
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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