Heather Mansour, MBA-HRM

Judge
DISC Type : Dc

SVP, Executive Human Resources & Training at United States Senate Federal Credit Union

United States

Overview

Heather Mansour is the Chief Human Resources Officer at United States Senate Federal Credit Union, where she aligns talent strategy with business goals. An MBA graduate from Capella University with multiple certifications, including Certified Chief Executive, she is a strategic leader focused on culture, employee engagement, and talent development. People often describe her as effective, efficient, and talented.

Described as a humble and servant leader, Heather is passionate about giving back to the local community and mentoring young professionals. She actively works with partners on projects and programs to support the community.

Heather was selected to speak at the prestigious North American HR Executive Summit, focusing on reimagining total rewards.

Personality Overview

Features Driven

Quality Focused

Generally Skeptic

They like to stay in control of the negotiation or defining of the terms.  They are less concerned about the product and more about its potential impact. They prefer to move quickly, and expect the same from others.

Topics They Care About

Total Rewards Strategy
Selected as a speaker for the North American HR Executive Summit to discuss reimagining compensation, benefits, and recognition to improve employee experience and retention.
Executive Leadership
Earned a Certified Chief Executive (CCE) certification from CUES, with additional certificates from Wharton, Darden, and Cornell, highlighting her focus on executive-level strategy.
Employee Engagement
Consistently emphasizes the importance of corporate culture, engagement, and retention as key drivers for organizational success in her professional roles.

Media Appearances

Heather Mansour named as Senior Vice President of Human Resources Training. Featured in United States Senate Federal Credit Union – Press Release

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Transforming Culture at United States Senate Federal Credit Union. Featured in CXR Works – Podcast

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Work History

2-2020 - 12-2022
SVP, Executive Human Resources & Training at United States Senate Federal Credit Union
2-2019
Chief Human Resources Officer at United States Senate Federal Credit Union
5-2018 - 2-2020
VP, Human Resources Management at EagleBank
4-2017 - 5-2018
VP, Human Resources at Advanced Call Center Technologies, LLC
12-2011 - 3-2017
Director, Human Resources, Benefits Coordinator at NIH Federal Credit Union

Education

2011 - 2013
Master of Business Administration (M.B.A.) from Capella University
2007 - 2010
BS from University of Phoenix

More Information

Social Presence :

Prographics :

Exp : 17 Location : United States Job Level : Leadership Designation : SVP, Executive Human Resources & Training at United States Senate Federal Credit Union
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Make sure that you circle back fast on any action items, it wins their trust
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Do not back off when challenged, respond with a confident, objective answer instead
  • Don’t be in a rush to invite them for a social meet and greet
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • If convinced, they can reach decisions quite fast.
  • Can Heather take some risk or not?

  • They do not shy away from taking risks, but can be quite binary about them.

You And Heather

Personality Compatibility


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