Heather S.

Commander
DISC Type : D

Executive Director - AI Acceleration for Ops Product at JPMorganChase

Columbus, Ohio Metropolitan Area, United States

Overview

Heather is an Executive Director at JPMorgan Chase, leading the AI for Ops Voice+ Product Management team. With deep expertise in program management and process improvement, she is a certified Six Sigma Black Belt. Colleagues describe her as creative, positive, organized, and an approachable leader.

Heather is currently pursuing an Executive Doctor of Education in Organizational Leadership and Innovation. She has a keen interest in how leadership and strategy skills from sports like water polo can be transferred to the business world, demonstrating a focus on unconventional team-building insights.

Unique fact: Alongside her executive roles, Heather holds a Salesforce Certified Administrator (SCA) certification, indicating a practical, hands-on technical aptitude.

Personality Overview

Impact-Driven

Risk-Taker

Decisive

More than the product, they care about the effectiveness of the product.  They are very proud of what they do. They like to act fast and expect others to do the same.

Topics They Care About

AI in Operations
Her current title is Executive Director of AI for Ops Voice+ Product Management, placing her at the forefront of applying AI to operational challenges.
Customer Experience
Her profile highlights her role as an "advocate for the voice of the customer" with a passion for creating superior customer experiences.
Data & Analytics
Her recent roles have focused on Data and Analytics Product Delivery, and she has actively posted about hiring for her data team.

Media Appearances

Heather has no verified media appearances

Work History

2-2025
Executive Director - AI Acceleration for Ops Product at JPMorganChase
7-2022 - 2-2025
Executive Director - Data and Analytics Product Delivery Executive at JPMorganChase
4-2021 - 11-2023
Executive Director - Wholesale Payments Product Delivery Solutions Control Manager at JPMorganChase
6-2018
Sr. Business Consultant - Requirements and Testing, Program Management - Information Technology at Nationwide
9-2015 - 4-2017
Vice President, Operational Excellence at Banc of California

Education

1-2013 - 8-2015
Master of Science - MS from Michigan State University - Eli Broad College of Business
2014 - 2015
Masters of Science from Michigan State University

More Information

Social Presence :

Prographics :

Exp : 8 Location : Columbus, Ohio Metropolitan Area, United States Job Level : Senior Designation : Executive Director - AI Acceleration for Ops Product at JPMorganChase
URL has been copied!

Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending time doing small talk
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Help them weigh the risks by sharing objective proof points without becoming too analytical

DONT's

  • Avoid being a storyteller and don’t try to oversell
  • Don’t take too much time in sending them information if they ask for any
  • Do not spend too much time focusing on product tech or features

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heather

  • If they are not convinced, they will have no hesitation in telling you the same.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can take decisions very fast if you manage to convince them.
  • Can Heather take some risk or not?

  • The risks don’t matter much to them.

You And Heather

Personality Compatibility


Other JPMorganChase Employees

Explore more public profiles from related professionals at the same organization.

More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.