Heather S. in

Heather S.

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Executive Director - AI Acceleration for Ops Product at JPMorganChase
📍 Columbus, Ohio Metropolitan Area, United States

Heather is an Executive Director at JPMorgan Chase, leading the AI for Ops Voice+ Product Management team. With deep expertise in program management and process improvement, she is a certified Six Sigma Black Belt. Colleagues describe her as creative, positive, organized, and an approachable leader.

Heather is currently pursuing an Executive Doctor of Education in Organizational Leadership and Innovation. She has a keen interest in how leadership and strategy skills from sports like water polo can be transferred to the business world, demonstrating a focus on unconventional team-building insights.

Unique fact: Alongside her executive roles, Heather holds a Salesforce Certified Administrator (SCA) certification, indicating a practical, hands-on technical aptitude.

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Experience
8 Years
Current Role
Executive Director - AI Acceleration for Ops Product
Job Level
Senior
Location
Columbus, Ohio Metropolitan Area, United States
Personality Overview

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Decision Approach
Work Preference

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Priorities

Topics Heather cares about

AI in Operations
Her current title is Executive Director of AI for Ops Voice+ Product Management, placing her at the forefront of applying AI to operational challenges.
Customer Experience
Her profile highlights her role as an "advocate for the voice of the customer" with a passion for creating superior customer experiences.
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Career

Work history

2-2025
Executive Director - AI Acceleration for Ops Product
JPMorganChase
7-2022 - 2-2025
Executive Director - Data and Analytics Product Delivery Executive
JPMorganChase
4-2021 - 11-2023
Executive Director - Wholesale Payments Product Delivery Solutions Control Manager
JPMorganChase
6-2018
Sr. Business Consultant - Requirements and Testing, Program Management - Information Technology
Nationwide
9-2015 - 4-2017
Vice President, Operational Excellence
Banc of California
In the press

Media appearances

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Education
1-2013 - 8-2015
Master of Science - MS
Michigan State University - Eli Broad College of Business
2014 - 2015
Masters of Science
Michigan State University
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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