Heather Viscomi

Inspirer
DISC Type : id

Customer Success Manager at VanishID

United States

Overview

A results-driven Customer Success and Account Manager with over a decade of experience in SaaS, IT, and cybersecurity. Heather specializes in building long-term partnerships through strategic client retention and consultative sales. She attended the University of Hartford.

Outside of her direct roles, she follows developments in the broader technology landscape, showing a professional interest in major industry players like Cisco and Eaton.

She co-founded the Account Management Department at Swag. com, establishing its foundational roles, KPIs, and processes from the ground up.

Personality Overview

Charming & Persuasive

Fast Adopter

Generous

They usually prefer to drive the conversation.  They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.

Topics They Care About

Cybersecurity & Safety
Her current role at VanishID and recent posts show a strong focus on protecting individuals from cyber threats and the risks of personal data exposure.
Client Retention
A core theme of her 10+ year career, she emphasizes strengthening customer loyalty and driving growth through proactive relationship management and strategic planning.
Mid-Market IT
Based on her promotion of LogicON events, she has a specific focus on the mid-market community, which she notes is "too often overlooked" in IT.

Media Appearances

Heather has no verified media appearances

Work History

2-2026
Customer Success Manager at VanishID
12-2024 - 12-2025
Account Manager at Logically
5-2023 - 4-2024
Customer Success Manager/Account Executive at TRIBE
5-2023 - 4-2024
Customer Success Manager at Tribe
2-2022 - 12-2022
Account Manager at Swag.com

Education

Heather has no verified education history

More Information

Social Presence :

Prographics :

Exp : 11 Location : United States Job Level : Middle Designation : Customer Success Manager at VanishID
URL has been copied!

Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Clearly address the competitive aspects
  • Keep your pitch focused on the impact but insert some anecdotes into it
  • Acknowledge their status and position during the conversation

DONT's

  • Don’t be very informal even if they are being so themselves
  • Don't be unorganized, be prepared for the pitch
  • Avoid focusing only on the product or its ROI, keep building trust subtly

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Product value plays a big role, followed by relationship and a sense of achievement.
  • Will you ever get a clear answer from Heather

  • If they do not firmly believe in you, they will refuse without hesitation.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can take fast decisions if they develop conviction in the product and find you trustworthy.
  • Can Heather take some risk or not?

  • They have the capability of taking risky decisions if necessary.

You And Heather

Personality Compatibility


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