A results-driven Customer Success and Account Manager with over a decade of experience in SaaS, IT, and cybersecurity. Heather specializes in building long-term partnerships through strategic client retention and consultative sales. She attended the University of Hartford.
Outside of her direct roles, she follows developments in the broader technology landscape, showing a professional interest in major industry players like Cisco and Eaton.
She co-founded the Account Management Department at Swag. com, establishing its foundational roles, KPIs, and processes from the ground up.
Read the full overview →They usually prefer to drive the conversation. They don’t mind taking a stand if they believe in something. They measure a product on its merit but can be influenced by strong testimonials.
Heather has no verified education history
Influence (I) reflects the degree to which a person prefers to work by influencing or persuading others. Those scoring high tend to be people oriented, motivated by social recognition and building relationships.
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