Jorgie Nerada

Evaluator
DISC Type : dcs

Customer Success Manger at US Signal / OneNeck

Phoenix, Arizona, United States

Overview

Jorgie Nerada is a customer-focused business leader with over 19 years of experience in IT service delivery and customer success, primarily with OneNeck IT Solutions through two acquisitions. She excels in building trust and retention for enterprise accounts, managing IT outsourcing services, and leading technical teams. She is a Certified Customer Success Manager (CCSM) Level 1.

After a long and successful tenure, Jorgie is currently seeking new opportunities where she can leverage her extensive experience in fostering strong customer relationships and ensuring technology solutions align with business goals.

Unique fact: Jorgie dedicated 19 years to the same organization, demonstrating significant loyalty and adaptability through multiple company changes and acquisitions.

Personality Overview

Quality Focused

Hard To Convince

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They are not very likely to become strong advocates of your product or service They focus on the results, but can still be quite procedural and analytical about how to get there

Topics They Care About

Customer Retention
Her profile explicitly highlights being a specialist in Customer Retention and building trust to ensure customer success and longevity.
IT Service Delivery
Her career has been centered on delivering IT infrastructure, cloud services, and technical solutions aligned with customer business goals.
Career Transitions
She recently posted about exploring new opportunities after being impacted by a company restructuring following a 19-year tenure.

Media Appearances

Jorgie has no verified media appearances

Work History

5-2013
Customer Success Manger at US Signal / OneNeck
5-2013 - 2-2026
Customer Success Manager at OneNeck IT Solutions
5-2013 - 10-2022
Service Delivery Manager at OneNeck IT Solutions
9-2008 - 3-2011
Dir. of IT at Stepping Stones Pre-School
10-2000 - 10-2004
Customer Manager at One Neck IT

Education

Education details unavailable from Clark University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Phoenix, Arizona, United States Job Level : N/A Designation : Customer Success Manger at US Signal / OneNeck
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Insights For Selling To Jorgie

During A Call Or A Meeting

DO's

  • Be prepared for comments or questions that are critical of your product or your claims
  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Keep a professional, business-like approach; especially if you tend to get informal quickly

DONT's

  • Don’t nudge them to do something by using the logic that others have done the same
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid self-deprecating references or general informality, it could decrease their trust in you

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jorgie is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Jorgie

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Jorgie move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Jorgie take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Jorgie

Personality Compatibility


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