Heather W.

Commander
DISC Type : D

Operations Manager at Aspen Dental

Greater Palm Bay-Melbourne-Titusville Area, United States

Overview

Heather is a People Operations leader with over 10 years of experience in HR and talent acquisition. She specializes in building empathetic, people-centric systems that improve retention and company culture, having previously cut onboarding time by 35% and boosted retention by 20% in a prior role.

Outside of her professional life, Heather is a single mother to a family of seven. She has a strong personal interest in The Walt Disney Company and Walt Disney Imagineering, indicating a passion for creative and immersive experiences.

She describes herself as a "Process Nerd Fueled by Coffee, Empathy & People Magic. "

Personality Overview

Candid & Clear

Strong-Willed

Impact-Driven

They respond well to strong and respectful communication.  They like to be in a position where they can control the conversation and terms. More than the product, they care about the effectiveness of the product.

Topics They Care About

Workplace Culture
Focuses on building systems that make people feel valued, having previously revitalized team culture and reduced employee turnover by 20% at Aspen Dental.
Remote Onboarding
Redesigned a remote-first onboarding process that cut ramp-up time by 35%, leveraging mentorship and clear training paths to integrate new hires effectively.
Fair Compensation
Her recent social media activity highlights a strong stance on fair and timely payment for completed work, stemming from a personal wage dispute.

Media Appearances

Heather has no verified media appearances

Work History

3-2022 - 6-2025
Operations Manager at Aspen Dental
5-2017 - 3-2022
Senior Recruiter at TSSC
10-2017 - 3-2020
HR & People Operations Manager at Berkshire Staff Services
5-2014 - 10-2017
Store Manager at The Vitamin Shoppe

Education

Education details unavailable from Western Governors University
2013 - 2015
Education details unavailable from Berkshire Community College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Greater Palm Bay-Melbourne-Titusville Area, United States Job Level : N/A Designation : Operations Manager at Aspen Dental
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Make sure that you circle back fast on any action items, it wins their trust
  • When negotiating terms, help them build an impression that they are the ones calling the shots
  • Hold your ground without indulging in one-upmanship

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don’t take too much time in sending them information if they ask for any
  • Don't try too hard to forge relationships with them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Confidence in impact is paramount to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Heather

  • If they decide not to go ahead, they will say no without hesitation.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • They can take decisions very fast if you manage to convince them.
  • Can Heather take some risk or not?

  • The risks don’t matter much to them.

You And Heather

Personality Compatibility


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