Heather Wilson,MPH,RHIA,EHRC,CRCR

Questioner
DISC Type : c

Vice President and Chief Revenue Cycle Officer at The Christ Hospital Health Network

Cincinnati, Ohio, United States

Overview

Heather Wilson is the Vice President and Chief Revenue Cycle Officer at The Christ Hospital Health Network, leveraging extensive experience in revenue cycle leadership and operations. An alumna of the University of Michigan School of Public Health, she specializes in using analytical skills to improve processes and enhance patient care.

Outside of her primary role, Heather is deeply committed to advancing her profession through leadership and networking. She actively encourages others to volunteer in professional associations like MHIMA to build connections, learn, and foster friendships within the health information management community.

Unique fact: Heather was appointed as a Commissioner to the Michigan Health Information Technology Commission to represent the interests of hospitals in state policy.

Personality Overview

Value Seeker

Not Easily Convinced

Systematic

They generally do not appreciate an overfriendly approach and prefer to stay to-the-point.  They prefer to fully evaluate every situation. It is quite likely of them to ask for pricing or other concessions.

Topics They Care About

Revenue Cycle Optimization
As Chief Revenue Cycle Officer, she provides direct oversight of all financial functions, from registration and coding to billing and compliance, constantly seeking process improvements.
Health Information Management
Serves as President-Elect for the Michigan Health Information Management Association (MHIMA), demonstrating leadership and commitment to the HIM profession.
Patient Financial Experience
Focuses on functions like patient financial counseling and providing estimates, indicating a strong interest in improving the financial journey for patients.

Media Appearances

Heather Wilson Brings More Than a Decade of Experience to The Christ Hospital Health Network. Featured in The Christ Hospital

See Now

Work History

7-2023
Vice President and Chief Revenue Cycle Officer at The Christ Hospital Health Network
7-2022 - 6-2023
President Elect at MICHIGAN HEALTH INFORMATION MANAGEMENT ASSOCIATION
9-2021 - 6-2023
Commissioner at Health Information Technology Commission
7-2020 - 6-2023
Senior Director of Revenue Cycle Mid-Service at Michigan Medicine
3-2014 - 7-2020
Chief Administrator of Health Information Management at Michigan Medicine

Education

2008 - 2010
Master of Public Health (MPH) from University of Michigan School of Public Health
1994 - 1998
BS from Ferris State University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Cincinnati, Ohio, United States Job Level : Leadership Designation : Vice President and Chief Revenue Cycle Officer at The Christ Hospital Health Network
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Insights For Selling To Heather

During A Call Or A Meeting

DO's

  • Emphasize on objective proof of ROI, help them do a thorough evaluation
  • Tell them that you will come back if you don’t have a good answer for a question
  • If you have a lower priced product compared to the competition, call out the same

DONT's

  • Don’t depend too much on anecdotal evidence, it reduces their confidence
  • Avoid phrases like ‘do not worry about’, ‘no one compares to’ etc.
  • Avoid rushing them, be polite and patient

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heather is

  • Ensuring that the product delivers ROI, cost-effective pricing and process compliance are very important for them.
  • Will you ever get a clear answer from Heather

  • It doesn’t come naturally to them but they can say no if they are not convinced.

Insights For Deal Planning

    How fast (or slow) will Heather move?

  • If they have the information that they need, they can move fast at making their decisions.
  • Can Heather take some risk or not?

  • If they believe that they have analyzed the situation well, they can take a little risk.

You And Heather

Personality Compatibility


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