Heidi Christensen

Examiner
DISC Type : cs

Manager Claims Contact Center (Military Leader) at USAA

San Antonio, Texas Metropolitan Area, United States

Overview

Heidi Christensen is a multifunctional management professional and military veteran with 18 years of experience in the healthcare industry. She is a Manager at USAA, leveraging expertise in program management, data analysis, and fiscal responsibility. She holds a Bachelors degree from Columbia Southern University.

A decorated U. S. Coast Guard veteran, her roles included EMT Program Director and Outpatient Clinic Supervisor, where she managed a $1. 2 million annual healthcare budget.

Personality Overview

Unexpressive

Overcautious

Status Quo Seeker

They are heavily focused on quality and prefer doing things the right way, even if it takes time.  The only way to convince them is by showing them examples and ample proof. They are always well-planned and adopt a systematic approach.

Topics They Care About

Veteran Leadership
Her current role at USAA is a designated Military Leader position, building upon an extensive career as a program manager and supervisor in the U. S. Coast Guard.
Customer Experience
Holds certifications in "Creating Positive Conversations with Challenging Customers" and "Managing Customer Expectations", showing a commitment to high-quality service.
Healthcare Operations
Managed a $1. 2 million annual budget and supervised a 15-person team delivering medical care as an Outpatient Clinic Supervisor in the U. S. Coast Guard.

Media Appearances

Heidi has no verified media appearances

Work History

9-2025
Manager Claims Contact Center (Military Leader) at USAA
8-2024 - 9-2025
Auto Claims at USAA
6-2022 - 9-2024
Joint Forces Healthcare Liaison at U.S. Coast Guard
6-2016 - 6-2022
EMT Program Director at U.S. Coast Guard
6-2012 - 6-2016
Outpatient Clinic Supervisor at U.S. Coast Guard

Education

Bachelor's degree from Columbia Southern University

More Information

Social Presence :

Prographics :

Exp : 13 Location : San Antonio, Texas Metropolitan Area, United States Job Level : Mid-senior Designation : Manager Claims Contact Center (Military Leader) at USAA
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Insights For Selling To Heidi

During A Call Or A Meeting

DO's

  • Ask them which other stakeholders would be important for this purchase decision
  • Expect them to be vague in response to your questions, ask firmly and pointedly
  • Expect them to be slow and cautious, encourage them to ask more questions

DONT's

  • Don't rely on relationship building even if they act pleasantly
  • Don't use phrases like 'do not worry', 'i promise' etc.
  • Don't push them too hard to make fast decisions, give them time

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heidi is

  • For them, low risk and acceptance by others are very important, followed by proof of ROI.
  • Will you ever get a clear answer from Heidi

  • They don’t say no often, they push out the decisions or keep going around in circles.

Insights For Deal Planning

    How fast (or slow) will Heidi move?

  • They do not like to take decisions in a hurry, so they could be slow in making their mind up.
  • Can Heidi take some risk or not?

  • They are low on risk-appetite and prefer to make informed decisions.

You And Heidi

Personality Compatibility


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