Heidi Christensen in

Heidi Christensen

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Manager Claims Contact Center (Military Leader) at USAA
📍 San Antonio, Texas Metropolitan Area, United States

Heidi Christensen is a multifunctional management professional and military veteran with 18 years of experience in the healthcare industry. She is a Manager at USAA, leveraging expertise in program management, data analysis, and fiscal responsibility. She holds a Bachelors degree from Columbia Southern University.

A decorated U. S. Coast Guard veteran, her roles included EMT Program Director and Outpatient Clinic Supervisor, where she managed a $1. 2 million annual healthcare budget.

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Experience
13 Years
Current Role
Manager Claims Contact Center (Military Leader)
Job Level
Mid-senior
Location
San Antonio, Texas Metropolitan Area, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Heidi cares about

Veteran Leadership
Her current role at USAA is a designated Military Leader position, building upon an extensive career as a program manager and supervisor in the U. S. Coast Guard.
Customer Experience
Holds certifications in "Creating Positive Conversations with Challenging Customers" and "Managing Customer Expectations", showing a commitment to high-quality service.
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Career

Work history

9-2025
Manager Claims Contact Center (Military Leader)
USAA
8-2024 - 9-2025
Auto Claims
USAA
6-2022 - 9-2024
Joint Forces Healthcare Liaison
U.S. Coast Guard
6-2016 - 6-2022
EMT Program Director
U.S. Coast Guard
6-2012 - 6-2016
Outpatient Clinic Supervisor
U.S. Coast Guard
In the press

Media appearances

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Education
Bachelor's degree
Columbia Southern University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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