Heidi Leatherby

Trailblazer
DISC Type : ID

Senior Director, Global Technical Support at Proscia

Bozeman, Montana, United States

Overview

Heidi leads Global Technical Support at Proscia, an AI-powered digital pathology company. She specializes in creating scalable systems and building strong technical teams that focus on customer experience and operational excellence. She is also a certified kettlebell instructor and CrossFit Level 1 coach.

Outside of her technology career, Heidi is a prolific author of over a dozen books on topics ranging from fitness and meditation to childrens stories. She also participates in the Amazon Influencer program, creating product review videos as a side hustle.

She has written and published multiple books, including childrens stories, guided journals, and numerous fitness and wellness guides.

Personality Overview

Charismatic

Achievement-Oriented

Informal

They are charming and have the ability to align others behind their decisions.  They like to keep things under control. They will fight for you if they come to believe in you.

Topics They Care About

Digital Pathology
Her social media posts show immense pride in Proscia's work, which she describes as revolutionizing the field of pathology and impacting precision medicine.
Scaling Support Teams
Her professional focus is on building and scaling global technical support teams from the ground up, as demonstrated in her roles at Proscia and dbt Labs.
Authorship & Writing
She is a published author of over 16 books on Goodreads, covering diverse topics like CrossFit, ketogenic cooking, children's stories, and guided journals.

Media Appearances

Heidi has no verified media appearances

Work History

7-2025
Senior Director, Global Technical Support at Proscia
4-2024 - 7-2025
Director, Global Technical Support at Proscia
8-2023 - 4-2024
Manager, Customer Solutions Engineering at dbt Labs
2-2022 - 8-2023
Manager, Customer Support at dbt Labs
10-2019 - 10-2023
Author at Amazon

Education

Associate of Arts and Sciences (A.A.S.) from Rock Valley College

More Information

Social Presence :

Prographics :

Exp : 9 Location : Bozeman, Montana, United States Job Level : Senior Designation : Senior Director, Global Technical Support at Proscia
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Insights For Selling To Heidi

During A Call Or A Meeting

DO's

  • Display high self-confidence and expect them to have a strong personality.
  • Address your competition clearly and confidently
  • Give them control of the sales process

DONT's

  • Avoid unnecessary negativity or slowness
  • Do not look like someone who doesn’t know what they are talking about
  • Don’t force involvement of other stakeholders unless it is critical

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Heidi is

  • Relationship and product conviction matter equally, followed by a sense of achievement.
  • Will you ever get a clear answer from Heidi

  • If they are not convinced, they will say no albeit in a friendly manner.


Insights For Deal Planning

    How fast (or slow) will Heidi move?

  • They can reach decisions quickly if they develop trust and confidence in the product.
  • Can Heidi take some risk or not?

  • They can take risks if necessary.

You And Heidi

Personality Compatibility


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