Henrique Vieira in

Henrique Vieira

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Customer Service Manager at PepsiCo
📍 Sorocaba, São Paulo, Brazil

Henrique Vieira is a Customer Service Manager at PepsiCo with deep expertise in logistics and supply chain management, backed by a degree in Logistics from Ibmec. He has a proven track record of efficiently controlling large-scale operations, including managing an annual transportation spend of 300 million BRL. Colleagues describe him as empathetic, dedicated, and results-oriented.

He is passionate about continuous improvement and leadership development, actively participating in mentorship programs and trainings focused on navigating change. Henrique believes sustainable results are built on data-driven decisions, well-defined processes, and teams that operate with mutual trust and respectful communication.

He recently earned a Celonis Foundations certification, focusing on process mining to transform data into performance.

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Experience
12 Years
Current Role
Customer Service Manager
Job Level
Middle
Location
Sorocaba, São Paulo, Brazil
Personality Overview

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Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Henrique cares about

Process Mining
Recently earned his Celonis Foundations certification to learn how to transform operational data into performance, focusing on digital execution and transformation in supply chain.
Data-Driven Logistics
Emphasizes that sustainable results come from data-oriented decisions. He has managed logistics operations with an annual spend of 300 million BRL across thousands of routes.
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Career

Work history

7-2023
Customer Service Manager
PepsiCo
5-2022 - 7-2023
Customer Service Manager
PepsiCo
5-2020 - 5-2022
Gerente de Transportes
PepsiCo
1-2008 - 2-2009
Técnico em Logística
Aurora Terminais e Serviços Ltda. - EADI (Estação Aduaneira do Interior)
7-2002 - 12-2007
Agente de Turismo
Breda Sorocaba Transportes e Turismo Ltda.
In the press

Media appearances

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Education
2007 - 2008
Logística
Ibmec
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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