Henrique Vieira

Critic
DISC Type : C

Customer Service Manager at PepsiCo

Sorocaba, São Paulo, Brazil

Overview

Henrique Vieira is a Customer Service Manager at PepsiCo with deep expertise in logistics and supply chain management, backed by a degree in Logistics from Ibmec. He has a proven track record of efficiently controlling large-scale operations, including managing an annual transportation spend of 300 million BRL. Colleagues describe him as empathetic, dedicated, and results-oriented.

He is passionate about continuous improvement and leadership development, actively participating in mentorship programs and trainings focused on navigating change. Henrique believes sustainable results are built on data-driven decisions, well-defined processes, and teams that operate with mutual trust and respectful communication.

He recently earned a Celonis Foundations certification, focusing on process mining to transform data into performance.

Personality Overview

ROI Driven

Critic

Negotiator

They prefer to analyze logically and value objective facts over emotions.  It is very likely that they will negotiate pricing or other important terms. They like to take decisions independently and do not seek others' support often.

Topics They Care About

Process Mining
Recently earned his Celonis Foundations certification to learn how to transform operational data into performance, focusing on digital execution and transformation in supply chain.
Data-Driven Logistics
Emphasizes that sustainable results come from data-oriented decisions. He has managed logistics operations with an annual spend of 300 million BRL across thousands of routes.
Empathetic Leadership
Praised by colleagues for his empathy and communication. He is a mentee in PepsiCo's Mentoring LATAM 2025 program to develop global leadership and innovation skills.

Media Appearances

Henrique has no verified media appearances

Work History

7-2023
Customer Service Manager at PepsiCo
5-2022 - 7-2023
Customer Service Manager at PepsiCo
5-2020 - 5-2022
Gerente de Transportes at PepsiCo
1-2008 - 2-2009
Técnico em Logística at Aurora Terminais e Serviços Ltda. - EADI (Estação Aduaneira do Interior)
7-2002 - 12-2007
Agente de Turismo at Breda Sorocaba Transportes e Turismo Ltda.

Education

2007 - 2008
Logística from Ibmec

More Information

Social Presence :

Prographics :

Exp : 12 Location : Sorocaba, São Paulo, Brazil Job Level : Middle Designation : Customer Service Manager at PepsiCo
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Insights For Selling To Henrique

During A Call Or A Meeting

DO's

  • Leverage facts and figures wherever possible; use percentages, numbers etc.
  • Be ready for penetrating questions and critical examination of your pitch
  • Be ready to answer many clarity-seeking questions and requests for information

DONT's

  • Make extra effort to not seem pushy or confrontational
  • Don’t rush them till they have clearly gotten all the necessary information
  • Don't give superficial answers, they are easily rattled by them

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Henrique is

  • Proof of ROI, low pricing and objective proof points are the important factors for them.
  • Will you ever get a clear answer from Henrique

  • They do not mind saying no if they believe that it is the right decision.

Insights For Deal Planning

    How fast (or slow) will Henrique move?

  • Their decision-making is neither very fast nor very slow, they are somewhere in between.
  • Can Henrique take some risk or not?

  • They can take risks if their analysis shows that it would be worth it.

You And Henrique

Personality Compatibility


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