Herica Bëlotto in

Herica Bëlotto

Judge · DISC type Dc
Customer Experience & Service Manager at COLORMAQ
📍 Clane, County Kildare, Ireland

Herica is a customer experience and operations executive with over 20 years of leadership in e-commerce and retail. A certified Lean Six Sigma Black Belt with an MBA from FGV, she specializes in operational transformation and building customer-centric cultures. Colleagues describe her as competent, strategic, resilient, and an inspiring leader.

She demonstrates a strong commitment to community and professional development, recently participating in the "1st Womens Conference 2025 – 50 Years Brazil–Ireland" in partnership with Grupo Mulheres do Brasil. Her active engagement in industry events reflects a passion for continuous learning and networking with fellow leaders.

Unique fact: Herica is a certified Lean Six Sigma Black Belt, specializing in high-impact operational efficiency projects.

Read the full overview →
Experience
21 Years
Current Role
Customer Experience & Service Manager
Job Level
Middle
Location
Clane, County Kildare, Ireland
Personality Overview

How Herica shows up

Features Driven
Demanding
Quality Focused

They prefer to be the ones controlling the conversation or defining the terms. They respond better to strong and respectful interactions. More than the product, they care about the impact of the product.

Priorities

Topics Herica cares about

AI in Business
Attended an event focused on how AI will reshape businesses, showing a keen interest in leveraging emerging technologies for future growth and customer experience.
Operational Transformation
As a certified Black Belt in Lean Six Sigma, she specializes in transforming operations to drive efficiency, performance, and customer satisfaction.
+5 more topics Login to view topics
Career

Work history

10-2024
Customer Experience & Service Manager
COLORMAQ
1-2024 - 10-2024
Customer Experience & Service Manager
americanas s.a.
9-2019 - 12-2023
Operations & Customer Experience Manager
americanas s.a.
7-2010 - 8-2019
Gerente de operações de venda
B2W Digital
4-2008 - 6-2010
Coordenadora de Operações
B2W Digital
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2019
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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