Herica Bëlotto in

Herica Bëlotto

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Customer Experience & Service Manager at COLORMAQ
📍 Clane, County Kildare, Ireland

Herica is a customer experience and operations executive with over 20 years of leadership in e-commerce and retail. A certified Lean Six Sigma Black Belt with an MBA from FGV, she specializes in operational transformation and building customer-centric cultures. Colleagues describe her as competent, strategic, resilient, and an inspiring leader.

She demonstrates a strong commitment to community and professional development, recently participating in the "1st Womens Conference 2025 – 50 Years Brazil–Ireland" in partnership with Grupo Mulheres do Brasil. Her active engagement in industry events reflects a passion for continuous learning and networking with fellow leaders.

Unique fact: Herica is a certified Lean Six Sigma Black Belt, specializing in high-impact operational efficiency projects.

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Experience
21 Years
Current Role
Customer Experience & Service Manager
Job Level
Middle
Location
Clane, County Kildare, Ireland
Personality Overview

How Herica shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Herica cares about

AI in Business
Attended an event focused on how AI will reshape businesses, showing a keen interest in leveraging emerging technologies for future growth and customer experience.
Operational Transformation
As a certified Black Belt in Lean Six Sigma, she specializes in transforming operations to drive efficiency, performance, and customer satisfaction.
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Career

Work history

10-2024
Customer Experience & Service Manager
COLORMAQ
1-2024 - 10-2024
Customer Experience & Service Manager
americanas s.a.
9-2019 - 12-2023
Operations & Customer Experience Manager
americanas s.a.
7-2010 - 8-2019
Gerente de operações de venda
B2W Digital
4-2008 - 6-2010
Coordenadora de Operações
B2W Digital
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2017 - 2019
Master of Business Administration - MBA
FGV - Fundação Getulio Vargas
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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