Herica is a customer experience and operations executive with over 20 years of leadership in e-commerce and retail. A certified Lean Six Sigma Black Belt with an MBA from FGV, she specializes in operational transformation and building customer-centric cultures. Colleagues describe her as competent, strategic, resilient, and an inspiring leader.
She demonstrates a strong commitment to community and professional development, recently participating in the "1st Womens Conference 2025 – 50 Years Brazil–Ireland" in partnership with Grupo Mulheres do Brasil. Her active engagement in industry events reflects a passion for continuous learning and networking with fellow leaders.
Unique fact: Herica is a certified Lean Six Sigma Black Belt, specializing in high-impact operational efficiency projects.
Read the full overview →Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.
Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.
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