Herica Bëlotto

Judge
DISC Type : Dc

Customer Experience & Service Manager at COLORMAQ

Clane, County Kildare, Ireland

Overview

Herica is a customer experience and operations executive with over 20 years of leadership in e-commerce and retail. A certified Lean Six Sigma Black Belt with an MBA from FGV, she specializes in operational transformation and building customer-centric cultures. Colleagues describe her as competent, strategic, resilient, and an inspiring leader.

She demonstrates a strong commitment to community and professional development, recently participating in the "1st Womens Conference 2025 – 50 Years Brazil–Ireland" in partnership with Grupo Mulheres do Brasil. Her active engagement in industry events reflects a passion for continuous learning and networking with fellow leaders.

Unique fact: Herica is a certified Lean Six Sigma Black Belt, specializing in high-impact operational efficiency projects.

Personality Overview

Features Driven

Demanding

Quality Focused

They prefer to be the ones controlling the conversation or defining the terms.  They respond better to strong and respectful interactions. More than the product, they care about the impact of the product.

Topics They Care About

AI in Business
Attended an event focused on how AI will reshape businesses, showing a keen interest in leveraging emerging technologies for future growth and customer experience.
Operational Transformation
As a certified Black Belt in Lean Six Sigma, she specializes in transforming operations to drive efficiency, performance, and customer satisfaction.
Customer-Centric Culture
Her roles consistently focus on leading strategic transformations to build truly customer-centric organizations, placing the customer journey at the forefront of business strategy.

Media Appearances

Herica has no verified media appearances

Work History

10-2024
Customer Experience & Service Manager at COLORMAQ
1-2024 - 10-2024
Customer Experience & Service Manager at americanas s.a.
9-2019 - 12-2023
Operations & Customer Experience Manager at americanas s.a.
7-2010 - 8-2019
Gerente de operações de venda at B2W Digital
4-2008 - 6-2010
Coordenadora de Operações at B2W Digital

Education

2017 - 2019
Master of Business Administration - MBA from FGV - Fundação Getulio Vargas

More Information

Social Presence :

Prographics :

Exp : 21 Location : Clane, County Kildare, Ireland Job Level : Middle Designation : Customer Experience & Service Manager at COLORMAQ
URL has been copied!

Insights For Selling To Herica

During A Call Or A Meeting

DO's

  • Refer to testimonials from well-known industry leaders
  • Use phrases like ‘it’s your decision’, ‘strategic impact’ etc.
  • Speak about competitive differentiation that your product offers

DONT's

  • Don’t be in a rush to invite them for a social meet and greet
  • Don't try too hard to forge relationships with them
  • Do not back off when challenged, respond with a confident, objective answer instead

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Herica is

  • Conviction around the impact matters the most to them, followed by a sense of achievement and ROI.
  • Will you ever get a clear answer from Herica

  • If they decide not to use your product, they will say no clearly.

Insights For Deal Planning

    How fast (or slow) will Herica move?

  • They can reach decisions fairly quickly if they are convinced.
  • Can Herica take some risk or not?

  • They don’t mind risks but can be quite binary about them.

You And Herica

Personality Compatibility


More Profiles

Discover additional public profiles from our index.

Search more profiles

Looking for someone else? Search here for anyone.

Or visit Humantic AI to know more.