Hilary Levitt in

Hilary Levitt

Initiator · DISC type Di
Network Support Engineer at JPMorganChase
📍 Freehold, New Jersey, United States

Hilary Levitt is a Network Support Engineer at JPMorganChase with over 10 years of experience in customer support and network operations. A Penn State graduate, she excels at simplifying complex issues into actionable solutions, demonstrably improving efficiency and response times. Colleagues describe her as dedicated, detail-oriented, and customer-focused.

Outside of her technical roles, Hilary shows a passion for professional development and helping others navigate their careers. She actively shares resources and networking tips to support fellow job seekers, indicating an interest in mentorship and community building within her professional sphere.

She has a proven track record of reducing customer escalations by 30% in a previous role.

Read the full overview →
Experience
29 Years
Current Role
Network Support Engineer
Job Level
Mid-senior
Location
Freehold, New Jersey, United States
Personality Overview

How Hilary shows up

Risk-Accepting
Friendly Challenger
Confident

They don’t mind taking a stand if they believe in something. They respond well to objective pitches but also attach some value to relationships. They measure a product on its merit but can be influenced by strong testimonials.

Priorities

Topics Hilary cares about

AI in Customer Service
Actively posts about how AI can amplify human agents, not replace them, to create faster, more personalized customer experiences and proactive solutions.
Process Optimization
Focuses on turning complex challenges into scalable solutions, having previously improved office efficiency by 25% and reduced issue turnaround times by 30%.
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Career

Work history

10-2025
Network Support Engineer
JPMorganChase
1-1995
Customer Support Manager
Manufacturing Solutions Unlimited, Inc.
7-2022 - 4-2025
Global Command Center Supervisor – Customer Support
Digital Realty
5-2015 - 8-2022
NOC Analyst II/III
Digital Realty
7-2014 - 5-2015
IT Field Technician and Help Desk Support Specialist
Strategic Delivery Solutions, LLC
In the press

Media appearances

No media yetWe could not find public media appearances for this person.
Education
2012 - 2013
Associate's degree
DeVry University
Bachelor of Business Administration - BBA
Penn State University
Bachelor of Business Administration (BBA)
Pennsylvania State University
Social presence
in
Behavioral profile

DISC profile (public)

D

Dominance (D)

Dominance (D) reflects how goal and task oriented a person is, and their ability to accomplish results irrespective of how demanding the circumstances might be. Those scoring high tend to be motivated by winning, competition, and success.

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