Hillary Mitchell MSN, RN, NEA-BC

Observer
DISC Type : ic

Chief Innovation and Improvement Officer at Hertfordshire Partnership University NHS Foundation Trust (HPFT)

Ashford, England, United Kingdom

Overview

As Chief Innovation and Improvement Officer at HPFT, Hillary Mitchell drives transformation using her expertise in Lean and Quality Management. An experienced Nurse Leader with an MSN in Health Systems Leadership, she is passionate about developing teams to enhance patient-focused care, safety, and overall trust in healthcare services.

Deeply proud of her 21-year career as a Registered Nurse in both the US and the UK, Hillary is a passionate advocate for her profession. She actively champions gender equity and mentorship for women in the workplace and believes in creating a positive leadership climate to foster a strong culture.

Despite her executive title, Hillary has stated she will always be a "Nurse First, " a conviction that has guided her career across two countries.

Personality Overview

Curious

Example Seeker

Value Driven

They ask a lot of questions and rely heavily on information and collaterals.  They are generally strong communicators and are not easy to convince. They can sound friendly and charming but can quickly change gears to become inquisitive and probing.

Topics They Care About

Quality Improvement
Her role centers on continuous quality improvement and transformation within the NHS Trust, drawing on her skills in Lean Management and patient safety.
Women in Leadership
Actively celebrates and promotes International Women's Day, reflecting on her own leadership journey while championing equity and mentorship for other women.
Nursing Advocacy
With over 21 years of experience as a Registered Nurse in the US and UK, she proudly identifies with the profession and maintains a "Nurse First" mentality.

Media Appearances

Hillary Mitchell - Hertfordshire Partnership. Featured in Hertfordshire Partnership University NHS Foundation Trust (HPFT)

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Co‑production at the heart of change at HPFT. Featured in Hertfordshire Partnership University NHS Foundation Trust (HPFT) – News

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Work History

11-2024
Chief Innovation and Improvement Officer at Hertfordshire Partnership University NHS Foundation Trust (HPFT)
7-2022 - 11-2024
Director of Transformation and Improvement at North Middlesex University Hospital NHS Trust
6-2022 - 7-2022
Deputy Chief Operating Officer at North Middlesex University Hospital NHS Trust
8-2021 - 6-2022
Operations Director - Urgent and Emergency Care at East Kent Hospitals University NHS Foundation Trust
7-2021 - 8-2021
Interim Operations Director - Urgent and Emergency Care at East Kent Hospitals University NHS Foundation Trust

Education

2013 - 2015
Master of Science from Gonzaga University
2003 - 2005
Bachelor's degree from California State University-Sacramento

More Information

Social Presence :

Prographics :

Exp : 24 Location : Ashford, England, United Kingdom Job Level : Leadership Designation : Chief Innovation and Improvement Officer at Hertfordshire Partnership University NHS Foundation Trust (HPFT)
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Insights For Selling To Hillary

During A Call Or A Meeting

DO's

  • Focus on immediate action-items rather than the larger goals
  • Share testimonials from known people and give multiple examples of product value
  • Ask them questions to understand their needs better while staying affable

DONT's

  • Don’t be too objective but make sure to pad your storytelling with data points
  • Don’t brush off any concerns, take all questions seriously
  • Avoid making offhand commitments

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hillary is

  • Proven value, strong testimonials are important for them, rapport can impact decisions a little.
  • Will you ever get a clear answer from Hillary

  • They are practical yet friendly, don’t expect a clear no very often.

Insights For Deal Planning

    How fast (or slow) will Hillary move?

  • They like to analyze well and then make their decisions.
  • Can Hillary take some risk or not?

  • They weigh all decisions systematically and are unlikely to take many risks.

You And Hillary

Personality Compatibility


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