Howard Frenkel in

Howard Frenkel

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Senior Principal Solutions Consultant at Genesys
📍 Vaughan, Ontario, Canada

Howard is a Senior Principal Solutions Consultant at Genesys with deep expertise in the telecommunications application space, particularly contact centers and IVR. A graduate of McGill University, he is recognized for his customer-centric approach. Colleagues describe him as dedicated, knowledgeable, and a skilled communicator who excels at presenting technical concepts to non-technical audiences.

He shows an interest in the intersection of corporate policy and personal life, having shared thoughts on how company guidelines impact at-home practices. Howard also keeps up with industry leaders, following major technology companies like Google and analyst firms such as Gartner to stay current on emerging trends.

According to a recommendation, his direct efforts have helped facilitate the sale of tens of thousands of contact center seats.

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Experience
20 Years
Current Role
Senior Principal Solutions Consultant
Job Level
Mid-senior
Location
Vaughan, Ontario, Canada
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Howard cares about

Customer-Centric Design
His professional summary emphasizes a "customer centric approach" and his career at Genesys is focused on improving customer experiences.
Contact Center Solutions
His expertise includes Interactive Voice Response and Work Force Management, demonstrating a deep knowledge of contact center technologies.
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Career

Work history

1-2019
Senior Principal Solutions Consultant
Genesys
8-2017 - 1-2019
Senior Solutions Consultant
Genesys
4-2013
Sales Engineer
Genesys | Interactive Intelligence
11-2009 - 3-2013
Sales Engineer/ Solutions Architect
Enghouse Interactive
7-2007 - 11-2009
Sales Engineer/Solutions Architect
Pulse Voice
In the press

Media appearances

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Education
2000 - 2004
Bachelor of Commerce
McGill University
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

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