Jay Elshaug

Go-getter
DISC Type : d

Vice President, Customer Success, Professional Services and Education Sales, North America at Genesys

Detroit Lakes, Minnesota, United States

Overview

Jay Elshaug is the Vice President of Customer Success at Genesys, where he leads sales for professional services and education in North America. With over two decades of experience, he has influenced more than $3 billion in revenue, specializing in AI, Cloud Transformation, and Experience Orchestration. People who have worked with him describe him as a "tremendous leader".

He holds a Bachelor of Science from Minnesota State Moorhead.

Jay co-created and contributed to the book "Exponential Transformation: The ExO Sprint Playbook, " designed for leaders aiming to disrupt their industries.

Personality Overview

Challenger

Vision Oriented

Self-Confident

They don’t always try to control the conversation but neither do they like yielding it fully.  They respond well to confident salespeople. They can be nudged to make faster decisions by offering what they value.

Topics They Care About

AI in Customer Experience
He is shaping the future of AI-led Experience Orchestration and guides clients in realizing value from their AI cloud journey.
Customer-Centric Growth
He is passionate about transforming global businesses into high-performing, customer-centric teams that deliver measurable outcomes and consistent growth.
Professional Services Sales
He leads a top-performing team in pre-sales activities for Customer Success, Professional Services, and Educational Sales for Genesys's cloud offerings.

Media Appearances

Jay has no verified media appearances

Work History

2-2022 - 11-2025
Vice President, Customer Success, Professional Services and Education Sales, North America at Genesys
12-2016 - 3-2022
Senior Director, Professional Services at Genesys
10-2005 - 12-2016
Director, Professional Services, Engagement Management at Genesys | Interactive Intelligence
8-2002 - 10-2005
Founder, CRO at Queue2, Inc.
8-2000 - 1-2002
VP Marketing at FrogJazz, Inc.

Education

1988 - 1992
BS from Minnesota State Moorhead
Education details unavailable from GHS

More Information

Social Presence :

Prographics :

Exp : 31 Location : Detroit Lakes, Minnesota, United States Job Level : N/A Designation : Vice President, Customer Success, Professional Services and Education Sales, North America at Genesys
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Insights For Selling To Jay

During A Call Or A Meeting

DO's

  • Get to the point quickly instead of spending too much time on pleasantries
  • Tell them that you are there to help them create visible impact within their organization
  • Refer to testimonials from others in similar positions

DONT's

  • Avoid repeating yourself or making generalizations
  • Don’t try to be an alpha salesperson, give them equal space
  • Do not give up if they are not convinced, try again with a different approach

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Jay is

  • Belief in the product plays an important role, followed by objective proof and testimonials.
  • Will you ever get a clear answer from Jay

  • They may hesitate slightly, but if they are not convinced, they will say no.

Insights For Deal Planning

    How fast (or slow) will Jay move?

  • They are neither the fastest decision makers nor the slowest.
  • Can Jay take some risk or not?

  • They can take risks only after they have analyzed the advantages and disadvantages.

You And Jay

Personality Compatibility


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