Jay Elshaug in

Jay Elshaug

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Vice President, Customer Success, Professional Services and Education Sales, North America at Genesys
📍 Detroit Lakes, Minnesota, United States

Jay Elshaug is the Vice President of Customer Success at Genesys, where he leads sales for professional services and education in North America. With over two decades of experience, he has influenced more than $3 billion in revenue, specializing in AI, Cloud Transformation, and Experience Orchestration. People who have worked with him describe him as a "tremendous leader".

He holds a Bachelor of Science from Minnesota State Moorhead.

Jay co-created and contributed to the book "Exponential Transformation: The ExO Sprint Playbook, " designed for leaders aiming to disrupt their industries.

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Experience
31 Years
Current Role
Vice President, Customer Success, Professional Services and Education Sales, North America
Location
Detroit Lakes, Minnesota, United States
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Jay cares about

AI in Customer Experience
He is shaping the future of AI-led Experience Orchestration and guides clients in realizing value from their AI cloud journey.
Customer-Centric Growth
He is passionate about transforming global businesses into high-performing, customer-centric teams that deliver measurable outcomes and consistent growth.
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Career

Work history

2-2022 - 11-2025
Vice President, Customer Success, Professional Services and Education Sales, North America
Genesys
12-2016 - 3-2022
Senior Director, Professional Services
Genesys
10-2005 - 12-2016
Director, Professional Services, Engagement Management
Genesys | Interactive Intelligence
8-2002 - 10-2005
Founder, CRO
Queue2, Inc.
8-2000 - 1-2002
VP Marketing
FrogJazz, Inc.
In the press

Media appearances

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Education
1988 - 1992
BS
Minnesota State Moorhead
Education details unavailable
GHS
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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