Hsiaolei R. Miller

Energizer
DISC Type : I

SVP Customer Success and Insights at Bombora

Portland, Oregon, United States

Overview

Hsiaolei R. Miller is the SVP of Insights & Customer Success at Bombora, where she helps enterprise brands and agencies operationalize data to transform their go-to-market strategies. Describing herself as a "data opportunist, " she has a background in media and advertising, previously serving as a Group Publisher at Breaking Media.

Personality Overview

Big Picture Person

Full Of Energy

Informal

They are always positive and upbeat, so take their promises with a pinch of salt.  Unlike C or D types, they are vocal with their opinions but not so much with their questions. They are friendly, approachable and love to make new connections.

Topics They Care About

Customer Success
Leads the Customer Success and Insights team at Bombora, focusing on driving customer adoption, expansion, and delivering valuable insights.
Data-driven GTM
Her role focuses on helping enterprise brands, agencies, and publishers use data to transform their go-to-market strategies.
Team Leadership
Organizes on-site gatherings for her Customer Success team to focus on training, collaboration, and bonding, stating the team's growth humbles her.

Media Appearances

Hsiaolei Miller – SVP of Insights and Customer Success at Bombora. Featured in Bombora (Company About Page)

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Work History

8-2023
SVP Customer Success and Insights at Bombora
12-2022 - 8-2023
SVP Partner Success and Insights at Bombora
2-2021 - 12-2022
Vice President Insights & Partner Success at Bombora
1-2020 - 2-2021
Senior Director Data Partnerships at Bombora
1-2017 - 12-2019
Group Publisher at Breaking Media

Education

Education details unavailable from New York University

More Information

Social Presence :

Prographics :

Exp : 19 Location : Portland, Oregon, United States Job Level : Leadership Designation : SVP Customer Success and Insights at Bombora
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Insights For Selling To Hsiaolei R.

During A Call Or A Meeting

DO's

  • Speak enthusiastically with energy, maintain a clear and confident tone
  • Use adjectives like ‘amazing’, ‘coolest’, ‘unbelievable’ etc.
  • Be friendly and entertaining in your conversation

DONT's

  • Avoid overloading them with too much detail
  • Don’t be too formal, focus on building comfort and trust
  • Avoid ifs and buts, don’t talk too much about the risks etc.

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Hsiaolei R. is

  • Relationship and rapport can play an important role, sometimes more than the other factors.
  • Will you ever get a clear answer from Hsiaolei R.

  • They will probably never say no directly, you have to make that decision yourself.

Insights For Deal Planning

    How fast (or slow) will Hsiaolei R. move?

  • They are not the quickest decision makers, their friendly attitude could be misleading.
  • Can Hsiaolei R. take some risk or not?

  • They can accept limited risks, ones that they think will not impact them personally.

You And Hsiaolei R.

Personality Compatibility


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