Humayra Jenny in

Humayra Jenny

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Assistant Vice President, Contact Centre Manager at HSBC
📍 New Market Thana, Dhaka, Bangladesh

Humayra Jenny is an accomplished banking leader with over 15 years of experience at HSBC Bangladesh. She specializes in contact centre management, customer experience, and digital transformation, with a strong background in governance and compliance. She holds a Master’s degree from Chittagong Govt. Commerce College.

Beyond her corporate career, she is a passionate and recognized vocalist. As an enlisted singer for Bangladesh Radio & Television, she has cultivated her talent in traditional Bengali music, demonstrating a deep connection to her cultural heritage and the arts.

She is a Gold Medal recipient from the Bangladesh Shonket Shilpi Goshthi for her excellence in performing Nazrul Geeti.

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Experience
17 Years
Current Role
Assistant Vice President, Contact Centre Manager
Job Level
Senior
Location
New Market Thana, Dhaka, Bangladesh
Personality Overview

How Humayra shows up

Communication Style
Decision Approach
Work Preference

Behavioral traits and communication patterns that shape how this person evaluates opportunities, builds trust, and makes decisions in professional settings.

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Priorities

Topics Humayra cares about

Customer Experience
Her role as Assistant Vice President of Customer Experience highlights her professional focus on enhancing service quality and customer engagement for HSBC.
Digital Transformation
She has a proven track record of implementing digital initiatives and driving the adoption of new technologies across banking service channels.
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Career

Work history

1-2020
Assistant Vice President, Contact Centre Manager
HSBC
1-2012 - 12-2019
Senior Supervisor
HSBC
1-2010 - 12-2012
Supervisor
HSBC
7-2008 - 12-2010
Telesales Officer
HSBC
In the press

Media appearances

HSBC call centre staff seconded to the UK. Featured in Times of Malta
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Education
Master’s
Chittagong Govt. Commerce College
Honors
Chittagong Govt. Commerce College
Social presence
in
Behavioral profile

DISC profile (public)

DISC behavioral profile

Dominance, influence, steadiness, and calculativeness scores with guidance on how this person prefers to communicate and decide.

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