Humayra Jenny

Evaluator
DISC Type : csd

Assistant Vice President, Contact Centre Manager at HSBC

New Market Thana, Dhaka, Bangladesh

Overview

Humayra Jenny is an accomplished banking leader with over 15 years of experience at HSBC Bangladesh. She specializes in contact centre management, customer experience, and digital transformation, with a strong background in governance and compliance. She holds a Master’s degree from Chittagong Govt. Commerce College.

Beyond her corporate career, she is a passionate and recognized vocalist. As an enlisted singer for Bangladesh Radio & Television, she has cultivated her talent in traditional Bengali music, demonstrating a deep connection to her cultural heritage and the arts.

She is a Gold Medal recipient from the Bangladesh Shonket Shilpi Goshthi for her excellence in performing Nazrul Geeti.

Personality Overview

Hard To Convince

Thorough Evaluator

Fast But Analytical

They have a unique set of diverse traits where they are decisive and methodical but can sometimes be extra cautious and skeptical  They focus on the results, but can still be quite procedural and analytical about how to get there They are not very likely to become strong advocates of your product or service

Topics They Care About

Customer Experience
Her role as Assistant Vice President of Customer Experience highlights her professional focus on enhancing service quality and customer engagement for HSBC.
Digital Transformation
She has a proven track record of implementing digital initiatives and driving the adoption of new technologies across banking service channels.
Banking Governance
Her expertise includes regulatory compliance, anti-bribery policies, and third-party governance, ensuring operational integrity within the bank.

Media Appearances

HSBC call centre staff seconded to the UK. Featured in Times of Malta

See Now

Work History

1-2020
Assistant Vice President, Contact Centre Manager at HSBC
1-2012 - 12-2019
Senior Supervisor at HSBC
1-2010 - 12-2012
Supervisor at HSBC
7-2008 - 12-2010
Telesales Officer at HSBC

Education

Master’s from Chittagong Govt. Commerce College
Honors from Chittagong Govt. Commerce College

More Information

Social Presence :

Prographics :

Exp : 17 Location : New Market Thana, Dhaka, Bangladesh Job Level : Senior Designation : Assistant Vice President, Contact Centre Manager at HSBC
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Insights For Selling To Humayra

During A Call Or A Meeting

DO's

  • Help them see both - the ‘big picture’ impact and the ROI of the investment
  • Showcase your competitive superiority clearly when possible or address it at the minimum
  • Use phrases like ‘the ROI of this’, ‘X% more’ etc.

DONT's

  • Avoid self-deprecating references or general informality, it could decrease their trust in you
  • Don’t focus on relationship, focus purely on the merit of your product
  • Avoid too much small talk, just a few formal pleasantries should be fine

When Cold Calling

When Writing An Email

While Negotiating & Closing

    The secret to closing fast with Humayra is

  • ROI matters the most to them, followed by process and finally proof of results
  • Will you ever get a clear answer from Humayra

  • They might hesitate a little, but will go ahead and say no when necessary (or asked)

Insights For Deal Planning

    How fast (or slow) will Humayra move?

  • They are unlikely to move very fast, especially when it comes to new products or services
  • Can Humayra take some risk or not?

  • They have relatively low risk-appetite and are not very likely to go for something unproven and risky

You And Humayra

Personality Compatibility


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