Iain Haywood in

Iain Haywood

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Founder at EC4C
📍 United Kingdom

Iain Haywood is the Founder of EC4C, an AI and automation consultancy. A serial entrepreneur since 2008, he specializes in applying AI to customer service, marketing, and sales teams. He leverages a practical, business-focused approach and holds a Bachelor of Laws from Durham University, blending legal acumen with technical expertise.

He is described by colleagues as being extremely "revenue-minded" and skilled at understanding business needs to tailor appropriate solutions.

Unique fact: Iain began his entrepreneurial career by building a wide variety of online products, including dating sites, apps, and games, before focusing on B2B automation.

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Experience
18 Years
Current Role
Founder
Job Level
Leadership
Location
United Kingdom
Personality Overview

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Communication Style
Decision Approach
Work Preference

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Priorities

Topics Iain cares about

AI Cost Management
He actively discusses the high cost of large language models (LLMs) and the importance of margin management for companies utilizing AI.
CS & CX Automation
His career is centered on automating customer service and operations using platforms like Intercom and Gorgias to improve efficiency.
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Career

Work history

10-2022
Founder
EC4C
6-2018 - 12-2024
Consultant
Trulience
3-2016 - 12-2024
Consultant, CS and OPs automation and Marketing automation
Smart Pension
3-2016 - 12-2023
Consultant, CS automation and Marketing automation
arena.online
2010
Founder
The Competition Agency
In the press

Media appearances

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Education
Bachelor of Laws (LLB)
Durham University
Education details unavailable
Sevenoaks School
Social presence
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Behavioral profile

DISC profile (public)

DISC behavioral profile

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